GOAL

Fast and painless support.

We believe that customer support is about solving problems. Our goal is to make it as quick and accurate as possible.

Just as customers shouldn’t have to wait for an answer, companies shouldn’t have to deal with the same requests over and over again.

We’re building virtual agents that handle repetitive requests—and want millions to people to use them.
GOAL

Fast and painless support.

We believe that customer support is about solving problems. Our goal is to make it as quick and accurate as possible.

Just as customers shouldn’t have to wait for an answer, companies shouldn’t have to deal with the same requests over and over again.

We’re building virtual agents that handle repetitive requests—and want millions to people to use them.
STORY

It started with
a phone call.

Our founder Erik had a request from his father: Help him fix a mysterious IT issue.

He noticed that asking diagnostic questions let him nail down the problem over the phone—and decided to build an algorithm based on that approach.

Following two years of research, he launched Solvemate in 2015. Today, it helps more than 100,000 people every month.
PRINCIPLE

The doctor will
see you now.

Asking diagnostic questions has worked for centuries. Doctors do it to find the root cause of a symptom. Our engine takes the same approach.

Just like a doctor, it learns from every interaction. But unlike a human, it does it around the clock and handles many requests at once.
SEE THE FEATURES

Our core values

At the heart of our culture are five core values. Read more about them here.

Transparency
01
Information and communication is shared accessible for everyone. We live transparently by default.
Teamwork
02
We got rid of traditional hierarchies and collaborate together as one team.
Candor
03
We love universal openness and giving honest feedback. We talk openly about any and all issues.
Commitment
04
We all are committed to achieve our joint goal. We take ownership and drive things forward.
Curiosity
05
Our drive and curiosity means we've adopted a model of lifelong learning and openness to change.

Our DNA

We've formalized how we work together as a team on a very concrete level and written it down.

Information and communication is shared accessible for everyone. We live transparently by default.
Transparency
We got rid of traditional hierarchies and collaborate together as one team.
Teamwork
We love universal openness and giving honest feedback. We talk openly about any and all issues.
Candor
We are allcommitted to achieve our joint goal. We take ownership and drive things forward.
Commitment
Our drive and curiosity means we've adopted a model of lifelong learning and openness to change.
Curiosity
Our Culture
in Detail
SEE IT HERE

Leadership Team

Erik Pfannmöller
CEO & Founder
I am passionate about machine learning and truly believe that technology will have a real positive impact on the world.

As a serial entrepreneur, before founding Solvemate, I founded the eCommerce company vaola.de. Before that, I graduated from business school and was a world champion in white water canoe slalom.

I enjoy chasing the big vision of democratizing expert knowledge with my peers.
Jürgen Vogel
CTO & Co-founder
Since building my first website at the age of 9, I’ve been obsessed with software.

For more than 10 years, I worked as a freelancer in the field of software engineering. From being in the e-commerce sector, I developed a sense for customer-focused experiences and complex processes that start in warehouses and end in push notifications on customer smartphones.

At Solvemate we create a software that connects both worlds: machine-driven intelligence and real world customer support. This symbiosis will fundamentally change customer support.
Christian Blomberg
CRO
My approach to business development has always been through forming long-lasting relationships.

Prior to joining Solvemate, I spent 8 years building and scaling the commercial side of two successful SaaS startups; Podio and Contentful.

I started my career in customer support and with Solvemate I saw the potential to truly revolutionise this field. I believe support agents prefer working on the more challenging problems and that customers prefer an instant solution. We're making that possible through machine learning.
CAREERS

We’re always looking to hire driven, talented people.

If you have a passion for machine learning or want to build a helpful product,
we’re a great fit.
WORK WITH US
CONNECT

Let’s stay in touch.

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