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Solvemate blog

January 24, 2022

Why Would Solvemate Create a Money Back Guarantee?

Solvemate makes it risk free for customer service managers to incorporate a customer service chatbot and learn what...

Paulina von Mirbach-Benz | Special Offer

December 10, 2021

Top 4 Customer Experience Trends to Look Out for in 2022

  2021 has almost come to an end and what a year it has been! For some businesses it was a make-or-break year because...

Erik | Customer Experience

November 18, 2021

Why Chatbots Are Key to Customer Service Accessibility

  Accessibility in customer service is no longer nice-to-have, but necessary. Why?

Karen | Chatbot, Product

November 4, 2021

We Need a Chatbot. Where Do We Start?

  Working as a solution consultant in the AI & customer service automation space, I get the pleasure to talk to large...

Chris | Chatbot

October 7, 2021

Why Accessibility in Customer Service Is Not Nice-to-Have but Necessary

  Did you know that more than 1 billion people experience disability in the world today? That’s 15% of our population....

Karen | Chatbot

September 2, 2021

Why Most Chatbots Suck (And How to Fix It)

  Ever had a frustrating chatbot conversation when trying to get support from customer service?

Karen | Chatbot

August 5, 2021

How to Create a Better Employee Experience With Low-Code Automation

  Technology is supposed to be a facilitator, but sometimes it feels like a hurdle that needs to be overcome before you...

Karen | Customer Service Automation

July 8, 2021

Kindness Is a Foundation: How To Build A Kind Culture

  When we think of kindness, we rarely associate it with business but what if I told you that kindness is the bedrock...

Evan | Customer Service

June 24, 2021

How to Survive the Busiest Season of the Year With Automation

    Are you already counting down the days to Christmas? We are! As of today (24th June) it’s only 6 more months until...

Karen | Customer Service Automation

June 10, 2021

B2C vs. B2B: How Many Chatbots Does Your Company Really Need?

  Chatbots have become a ‘must have’ item for most companies wanting to offer an ‘always on’ interactive element to...

Erik | Chatbot

May 20, 2021

5 Reasons to Automate Your Customer Service With Chatbots Right Now

  Have you ever struggled to find the right time to automate your customer service? In day-to-day-work while being...

Karen | Chatbot

May 6, 2021

4 Reasons Why Chatbots are the Perfect Concierges for Hotels

  Having worked for almost 10 years in the hospitality industry on 5 different continents gave me a great insight into...

Andrea | Chatbot