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Solvemate blog

November 19, 2020

Why automation and personalisation are the perfect match

  Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...

Anna | Customer Service Automation

May 20, 2020

6 reasons why customer service agents are everyday heroes

  Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.   

Anna | Customer Service

April 30, 2020

Show your customers you care—and keep them for life

  Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...

Anna | Customer Service

April 16, 2020

Thinking about getting a customer service chatbot? Read this first.

  It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...

Anna | Chatbot

April 1, 2020

How to hire and retain talented customer service staff

  Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...

Anna | Customer Service

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