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Solvemate blog

March 31, 2021

The Next Wave of Customer Service Chatbots

  How it all started   It was 2016 when people started to talk about chatbots. It was the year when Facebook launched...

Jürgen | Chatbot

September 17, 2020

4 Must-Have Skills of a Chatbot to Make Customers Happy

  Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...

Jürgen | Chatbot

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service

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