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Accessibility in customer service is no longer nice-to-have, but necessary. Why?
Did you know that more than 1 billion people experience disability in the world today? That’s 15% of our population....
Ever had a frustrating chatbot conversation when trying to get support from customer service?
Technology is supposed to be a facilitator, but sometimes it feels like a hurdle that needs to be overcome before you...
Are you already counting down the days to Christmas? We are! As of today (24th June) it’s only 6 more months until...
Have you ever struggled to find the right time to automate your customer service? In day-to-day-work while being...
While traditional telephones are slowly, but steadily becoming a channel of the past within the next generations of...
We’ve all had that frustrating experience where clicking through the chatbot flow always led to the wrong answer,...
Today’s digitally connected world facilitates becoming a global business and opens your products and services to...
Real face-to-face conversations are a rare occurrence these days. Everything is moving to the digital sphere and...
One bot to serve them all – what a powerful idea! Hold your horses now, this does not mean that chatbots will...
Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...
