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Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
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Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
People don’t buy products—they buy relationships. We’re particularly proud of the relationships we have with our...
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...
Working in customer service - it's not for everybody. Being a customer? Also not for everybody.
People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...
No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020?
In today’s digital business - experience is everything. When selling any product, you need to consider your...
Many companies are interested in leveraging AI for their business, in particular for automating their customer...
