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Solvemate blog

November 19, 2020

Why automation and personalisation are the perfect match

  Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...

Anna | Customer Service Automation

November 5, 2020

Beyond Agile: Empowering customer care

  When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...

Alexander | Customer Service

October 15, 2020

Ultimate guide to boost your self-service strategy

  Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...

Karen | Customer Service

October 1, 2020

How developing a great engineering culture helps improve customer service

  It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...

Bogdan | Customer Service

September 17, 2020

4 must-have skills of a chatbot to make customers happy

  Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...

Jürgen | Chatbot

September 3, 2020

Busted: 5 common myths about chatbots

  The customer service chatbot market is still growing and finding its place in the world. 

Bisho | Chatbot

August 20, 2020

6 things we learned shadowing customer service agents

  Customer service is close to our heart. Both support agents and customers are at the core of what we do. 

Karen | Customer Service

August 6, 2020

Automation gives consumers what they want (4 insights from customer service leaders)

  The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...

Kelly | Customer Service Automation

July 23, 2020

How retailers can reduce customer service enquiries during peak season

  Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...

Laura Physicks | Customer Service

July 16, 2020

Not all chatbots are the same: How to narrow down your search

  Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...

Anna Maria | Chatbot

July 2, 2020

Building the case for a customer service chatbot

  During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...

Christian | Chatbot

June 18, 2020

Why omnichannel customer service is flawed—and what you can do about it

  Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...

Sara | Customer Service