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Solvemate blog

March 4, 2021

5 Reasons Why Customer Service is Not Considered Strategic - Still

  Many companies today talk about the importance of the customer journey or customer experience (CX). The narrative is...

Sylvia | Customer Service

February 18, 2021

How to Enable Meaningful Conversations With Customer Service Automation

  Real face-to-face conversations are a rare occurrence these days. Everything is moving to the digital sphere and...

Karen | Customer Service Automation

February 4, 2021

How to motivate yourself when you feel down at work

  We all feel unmotivated sometimes. Whether it’s because of simple things like rain when you were just about to start...

Johanna | Customer Service

January 21, 2021

The battle of bots: NLP vs. multiple-choice chatbot

   One bot to serve them all – what a powerful idea! Hold your horses now, this does not mean that chatbots will...

Karen | Chatbot

January 7, 2021

How chatbots are getting smarter with NLP

  This article is going for a deep dive into the technology that makes a great chatbot. How do we build the perfect...

Belal | Chatbot

December 3, 2020

5 customer service trends that will skyrocket your CX in 2021

  Let’s face it: 2020 has been quite an unusual year that nobody could have predicted to turn out like this. Many...

Christian | Customer Experience

November 26, 2020

5 Ways to Boost Remote Service Agents’ Productivity

  This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...

Adrien Lemaire | Customer Service

November 19, 2020

Why automation and personalisation are the perfect match

  Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...

Anna | Customer Service Automation

November 5, 2020

Beyond Agile: Empowering customer care

  When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...

Alexander | Customer Service

October 15, 2020

Ultimate guide to boost your self-service strategy

  Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...

Karen | Customer Service

October 1, 2020

How developing a great engineering culture helps improve customer service

  It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...

Bogdan | Customer Service

September 17, 2020

4 must-have skills of a chatbot to make customers happy

  Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...

Jürgen | Chatbot