Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
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Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...
When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...
Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...
It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...
Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...
The customer service chatbot market is still growing and finding its place in the world.
Customer service is close to our heart. Both support agents and customers are at the core of what we do.
The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...
Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...
Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...
During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...
Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
