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Solvemate blog

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service

January 27, 2020

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

  Working in customer service - it's not for everybody. Being a customer? Also not for everybody. 

Sara | Customer Experience

December 17, 2019

Don’t drop the ball: Reliable 3rd Party Integrations

  Solvemate, like most technology companies, does not only provide a service powered by its software, but it connects...

Alex | Customer Service Automation

December 12, 2019

Cheat sheet: 10 Best customer service techniques for your team

  People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...

Sara | Customer Service

December 4, 2019

Rock these 6 customer service trends in 2020

  No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020? 

Sara | Customer Service

November 27, 2019

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

  Online shops, time to brace yourselves - it’s that time of the year again.

Anna Maria | Customer Service

November 20, 2019

Customer service chatbots: dos & don’ts for eCommerce companies

  Chatbots are the solution to a lot of the problems present in many customer service organisations. In particular,...

Lucille | Chatbot

November 15, 2019

4 ways customer service chatbots will transform your service experience

  In today’s digital business - experience is everything.     When selling any product, you need to consider your...

Sara | Customer Experience

November 7, 2019

5 steps for a successful chatbot project

  Many companies are interested in leveraging AI for their business, in particular for automating their customer...

Sara | Chatbot

October 30, 2019

Spending saved time - how chatbots make customer service a better place to work

  Let’s get one thing out of the way – working phones is tough. There's a reason why customer service agent attrition...

Dia | Chatbot

October 14, 2019

5 steps to a successful self-service channel

  This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last few...

Sara | Chatbot

October 11, 2019

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

  Today we’re releasing our brand new handbook, “Beginner’s guide to customer service chatbots”.   

Sara | Chatbot