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Solvemate blog

April 1, 2020

How to hire and retain talented customer service staff

  Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...

Anna | Customer Service

March 25, 2020

How to deliver stellar customer service with a remote team

  Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.

Sara | Customer Service

March 19, 2020

Want to design a world-class customer service chatbot? Not without UX testing!

  Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...

Linh | Chatbot

March 10, 2020

The ultimate guide to customer onboarding

  People don’t buy products—they buy relationships.   We’re particularly proud of the relationships we have with our...

Sara | Customer Experience

March 4, 2020

5 ways to fix customer service (from a HR manager’s perspective)

  We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Bengi | Customer Service

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Service

February 5, 2020

3 reasons your service team will love service chatbots

  By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...

Sara | Chatbot

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service

January 27, 2020

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

  Working in customer service - it's not for everybody. Being a customer? Also not for everybody. 

Sara | Customer Experience

December 17, 2019

Don’t drop the ball: Reliable 3rd Party Integrations

  Solvemate, like most technology companies, does not only provide a service powered by its software, but it connects...

Alex | Customer Service Automation

December 12, 2019

Cheat sheet: 10 Best customer service techniques for your team

  People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...

Sara | Customer Service

December 4, 2019

Rock these 6 customer service trends in 2020

  No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020? 

Sara | Customer Service