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Solvemate blog

July 16, 2020

Not all chatbots are the same: How to narrow down your search

  Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...

Anna Maria | Chatbot

July 2, 2020

Building the case for a customer service chatbot

  During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...

Christian | Chatbot

April 16, 2020

Thinking about getting a customer service chatbot? Read this first.

  It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...

Anna | Chatbot

March 19, 2020

Want to design a world-class customer service chatbot? Not without UX testing!

  Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...

Linh | Chatbot

February 5, 2020

3 reasons your service team will love service chatbots

  By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...

Sara | Chatbot

November 20, 2019

Customer service chatbots: dos & don’ts for eCommerce companies

  Chatbots are the solution to a lot of the problems present in many customer service organisations. In particular,...

Lucille | Chatbot

November 7, 2019

5 steps for a successful chatbot project

  Many companies are interested in leveraging AI for their business, in particular for automating their customer...

Sara | Chatbot

October 30, 2019

Spending saved time - how chatbots make customer service a better place to work

  Let’s get one thing out of the way – working phones is tough. There's a reason why customer service agent attrition...

Dia | Chatbot

October 14, 2019

5 steps to a successful self-service channel

  This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last few...

Sara | Chatbot

October 11, 2019

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

  Today we’re releasing our brand new handbook, “Beginner’s guide to customer service chatbots”.   

Sara | Chatbot

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