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Solvemate blog

June 24, 2021

How to Survive the Busiest Season of the Year With Automation

    Are you already counting down the days to Christmas? We are! As of today (24th June) it’s only 6 more months until...

Karen | Customer Service Automation

February 18, 2021

How to Enable Meaningful Conversations With Customer Service Automation

  Real face-to-face conversations are a rare occurrence these days. Everything is moving to the digital sphere and...

Karen | Customer Service Automation

November 19, 2020

Why automation and personalisation are the perfect match

  Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...

Anna | Customer Service Automation

August 6, 2020

Automation gives consumers what they want (4 insights from customer service leaders)

  The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...

Kelly | Customer Service Automation

May 14, 2020

Key factors for a successful customer service automation launch

  Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...

Karen | Customer Service Automation

May 7, 2020

5 benefits a support engineer will bring to your customers (and your product)

  Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...

Patrick | Customer Service Automation

December 17, 2019

Don’t drop the ball: Reliable 3rd Party Integrations

  Solvemate, like most technology companies, does not only provide a service powered by its software, but it connects...

Alex | Customer Service Automation

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