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Solvemate blog

March 25, 2020

How to deliver stellar customer service with a remote team

  Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.

Sara | Customer Service

March 4, 2020

5 ways to fix customer service (from a HR manager’s perspective)

  We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Bengi | Customer Service

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Service

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service

December 12, 2019

Cheat sheet: 10 Best customer service techniques for your team

  People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...

Sara | Customer Service

December 4, 2019

Rock these 6 customer service trends in 2020

  No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020? 

Sara | Customer Service

November 27, 2019

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

  Online shops, time to brace yourselves - it’s that time of the year again.

Anna Maria | Customer Service

July 19, 2019

How to combine AI and customer service?

  How to combine AI and customer service?✌️ Can you offer better service, while lowering costs?

Sara | Customer Service

June 11, 2019

Get your Zen: Solvemate is now on Zendesk Marketplace

  Bring back the Zen to your business with Solvemate! If you are a Zendesk Inc. customer, today you’re in luck: we’ve...

Sara | Customer Service

May 2, 2019

Solvemate launches on Freshworks Marketplace

  If you are a Freshdesk customer in need of automating repetitive customer service requests - look no further. 

Sara | Customer Service

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