Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
We enable brands to deliver quality customer service through meaningful conversations.
Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.
This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...
Adrien Lemaire | Customer Support, Customer Service, Service Experience
Customer service is close to our heart. Both support agents and customers are at the core of what we do.
Karen | Insider, Chatbot, Customer Support, Customer Service
Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...
Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience
You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...
Malene | Customer Support, Customer Service, Customer Experience, Service Experience
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce
Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Anna | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
Sara | Customer Support, Customer Service, Service Experience
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots
How to combine AI and customer service?✌️ Can you offer better service, while lowering costs?
