SUCCESS STORY

Providing instant online support to Sparkasse’s banking clients.

Using Solvemate, the innovative bank now answers many of their customers’ requests in seconds.
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SUCCESS STORY

Helping the fastest growing private company in Europe tackle a huge scalability challenge.

By having to offer 24/7, fast, and effective customer support to small merchants using their card payment solution, SumUp chose Solvemate as their partner.
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Solvemate correctly addresses more than 75% of the handled requests in an average time of just 7 seconds. In the UK alone, we’re deflecting +3000 requests every month, with only an hour invested monthly.
SumUp

Sibylle Jost
VP Marketing & Sales @ SumUp
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I am consistently impressed by the expertise and dedication of the Solvemate team. They are extremely professional, friendly and quick. Because of their excellent support we were ready to launch our virtual agent within one month.
Formlabs

Katja Neuthe
Head of Services @ Formlabs
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Hundeland
Our virtual agent reduced our support volume significantly. Thus, our human agents feel relieved from repetitive tasks and at the same time, our customers get a solution in 11 seconds on average. Solvemate is win-win for us and our customers.

Jochen Missel
COO @ Hundeland
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By using Solvemate, the number of consumer support requests went down by 33%. At the same time I am convinced that we offer an increased service level. After integrating on the website, we now plan to bring the agent to our app!
eGym

Patrick Waldhauer
Head of Support @ eGym
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