Go beyond the chatbot hype and boost your customer service with automation to improve your CX.

We enable brands to deliver quality customer service through meaningful conversations.

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Chatbot for IT Specialist

The right technology framework to support business growth

Customer service automation offers highly scalable service efficiency while meeting all security and data requirements to keep customers and companies safe.

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IT Specialist

No maintenance effort for you

 

We are a 100% SaaS solution. We understand you and we work to make your job easier. It is in our very nature to build a bridge between software and service, manifested in how we develop the platform.

Fully integrated without data silos

 

Solvemate’s got you covered: we easily integrate to other customer service applications such as website, mobile, messenger, CRM, ERP or shop systems. When handing over from bot to agent, the conversation is simultaneously transferred to your CRM, storing all the data in one dedicated place.

Don’t worry about data security

 

We are secure. Hosted in Germany, SSL, 2FA, Pen-tested, 100% GDPR compliant and data processing agreement is part of our contracts. In addition to this, we offer versioning control on who can read, edit, train and publish. With rights management, we make sure only eligible people publish changes.

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The savings are enormous! For us, even a small number of technical requests incurs high costs. The bot is perfect for our customers to solve their requests on their own. Thanks Solvemate.

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Giorgio Baldelli

CX Developer & Analyst, Formlabs

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Less repetitive requests and frustration, more relationship building. Solvemate helps you discover the true power of self-service.

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