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Go beyond the chatbot hype and boost your customer service with automation to improve your CX.

Discover our features to create meaningful conversations in an instant, scalable and cost effective way.

We integrate with the best! Solvemate is built to fit into your existing tools and workflows. Find out more.

Solvemate vs Ultimate.ai

In the market for a customer service automation platform or chatbot and wondering how Solvemate compares to Ultimate.ai? We’ve gathered some insight and information we hope will help you on your buying journey.

ultimate-ai

Happy Solvemate Customers

Key Differences

There are a number of differences between Solvemate and Ultimate.ai. Here are the top 3 general considerations. Book a demo to learn how Solvemate can help your company meet its specific goals.

1
Evaluate Total Cost of Ownership (TCO)

The unique Solvemate Contextual Conversation EngineTM uses a powerful combination of natural language processing (NLP) and dynamic decision trees (DDT) to precisely identify solutions to your customers. The Solvemate chatbot doesn’t take months to ramp up to learn before customers see fast, accurate answers. We offer real chatbot value within weeks of going live. Ongoing training and maintenance of the Solvemate chatbot will also take you a fraction of time. Check out our case studies to learn from real customers using Sovlemate.

2
Personalization

Customers today expect you to know everything about them and offer them specific solutions to their problems. With Solvemate you can incorporate user system insights as well as context questions and authentication to offer highly personalized chatbot conversations. Solvemate is the next best thing to human interaction, available 24/7 and at infinite scale.

3
Retail Expertise

Although Solvemate has customers across many industries, we have a lot of experience with eCommerce companies. We’ve refined best practices and key metrics to help online retailers improve self-service rates, CSAT and other key KPIs your leadership will care about.

At a glance …

Solvemate
Ultimate.ai
Functionality
Chatbot configuration
Speed and ease of deployment
NLP and Dynamic Decision Tree AI
Omni-channel (Chatbot, Facebook Messenger, Email and Mobile)
Ease of creating conversations and workflow
Versioning (Impact of changes)
Integrations with CRM platforms
tick
tick
tick
EMAIL Planned
tick
tick
tick
tick
LIMITED
cross
tick
LIMITED
cross
tick
Personalization
Complete user Authentication
Leverage user data
Contextual personalization
tick
tick
tick
cross
LIMITED
cross
Customer Value
Chatbot solution accuracy
Proven outcomes with two dozen metric-based examples
45 day time to value
30-45 DAYS
tick
tick
3-4 MONTHS
cross
cross
Enterprise Scale
Defined results and outcomes
Security and reliability
Role-based access
tick
tick
tick
LIMITED
LIMITED
cross

Reference: Apprize360

How is Solvemate Different?

The Solvemate Contextual Conversation EngineTM. is what really sets our chatbot technology apart from the rest. Our approach to conversation logic allows your chatbot to learn more quickly, integrate more easily and resolve customer requests faster and more reliably than any other chatbot on the market giving you the best time to value

 

In addition to getting great technology from us, we offer you our exceptional customer success team. From initial set up and launch to quarterly business reviews, we’ve got you covered. We want you to be wildly successful with Solvemate. Check out our customer reviews on G2 and Capterra to hear directly from our customers.

how-is-solvemate-different

What Our Customers Say

“Game Changer!”
“From the sales conversations, then on to the ongoing partnerships the communication and support has been something I’ve never seen before. A really really engaging bunch of people who just want to work together to meet the same goals.”
“The best solution to fast and good customer experience!”
“If I can put the amazing people working at Solvemate aside, and focus on the best things about the app, the best thing about Solvemate would be the flexibility to make the bot suitable for your requirements.”
“It’s Worthy!”
“Awesome staff, great product, customisation options and features that can be created just for your personal use.”
“Great support in setting up the bot so quickly.”
What do you like best? “Customer Success Manager”, “Reactivity of the team”, “Quality of the deliverables.”
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What’s Next?

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