Go beyond the chatbot hype and boost your customer service with automation to improve your CX.

We enable brands to deliver quality customer service through meaningful conversations.

Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.

We Want You to Succeed

We love our customers. Our customer success team is here to support you with a passion for customer service and a knack for bots.

More Than a Chatbot Vendor

45

mins

average response time of your Customer Success Manager

2

days

onboarding time for a first version of the chatbot

4.9

CSAT

average score of our customers

The Road to Success

Sales Handover

  • Sales Team hands over to your dedicated Customer Success Manager
  • You and your Customer Success Manager have a “Get to Know You” phone call
  • Your Customer Success Manager prepares your 2-day onboarding

“During handover, we capture all customer information from Sales, such as their goals, KPIs, and challenges. This sets the project up for success right from the start.”

Nicklas_small_round

Niklas Thamm
Customer Success Manager

Onboarding

  • Kickoff over two days in a flexible location. We’re happy to come to you!
  • Social activities & dinner to get to know each other better
  • First version of the chatbot ready by the end of the onboarding

“Onboardings are fun and rewarding, but also require a lot of thought beforehand. We support the customer with our knowledge and market insights to help inform their bot setup.”

Nicklas_small_round

Niklas Thamm
Customer Success Manager

Beta-testing & fine-tuning

  • Customer & Solvemate both test the chatbot and give feedback
  • The chatbot is cleaned up: whitelabelling, finalizing copy, adding pictures/gifs, etc.
  • The chatbot is branded & personalised

“This is a very exciting stage for us and for the customer, so close to the finish-line! Our feedback here is very important to keep the chatbot’s tone consistent.”

Lucille_small_round

Lucille Guder
Customer Success Manager

Go-live

  • Go live takes 3-4 weeks on average; but can be as short as 3 working days
  • Have some cake to celebrate going live!
  • Catch-up with your Customer Success Manager 4-5 days later

“This step can happen closely after the completed onboarding and beta-testing. We are constantly setting new records on our quickest customers to go live.”

Lucille_small_round

Lucille Guder
Customer Success Manager

Continuous improvement

  • Weekly meetings for the first six weeks
  • Keep making improvements: add solutions & content and incorporate end-user feedback into the bot
  • Review achievements and milestones

“To ensure that the bot has a successful start we stay closely connected in the initial six weeks. We are available for any questions during that time and proactively check that everything is running as it should.”

Nicklas_small_round

Niklas Thamm
Customer Success Manager

For Growth and Custom Plans

quarterly-review

Quarterly Business Reviews

  • Strategic business review meeting
  • Chat analysis & feedback rounds
  • KPI review, product roadmap discussion, & goal-setting for next quarter
end-user

End-User Testing

  • User-testing of your chatbot to detect blockers and pain points
  • Setup of tests and improvement recommendations
  • Currently only available for English and German bots

Featured Case Study

How On reduced live chat waiting time by 40%

Featured Case Study
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