Customer Success

Let’s Create Great Customer Experiences Together

We’re here to guide you. From the time you onboard to the go live of your chatbot and beyond. We want you to succeed. That’s why we’re dedicated to creating more meaningful conversations for your customers and your team.

It's the best onboarding we have ever had of a product. The fact that we have a deliverable we can show the business in a day and a half - it's amazing!

The onboarding was great! I’m surprised by how much we actually got done in the remote sessions and I can’t wait to start working with Solvemate!

The remote onboarding didn't stop Solvemate from providing fun, engaging and easy to digest sessions. My excitement on the project increased and I love seeing the bot take shape so early.

Read Customer Stories

How We Set You Up For Success

We advise you on the content and flow of your chatbot according to best practices
We guide you to get the right funnel strategy in place
Most importantly, we work with you to get your chatbot live fast

Chatbot CSAT

Do customers enjoy the experience?

Solution verification rate

Do customers get the help they need?

Based on customer insights we support you in improving the content and flow of the your chatbot
We advise you on the best use cases for further automation of your customers’ requests
Together we improve the funneling to your chatbot to increase the impact of the project

Tickets per order/booking

% One touch/first time right tickets

We help you bring the chatbot to more channels like in-app and social media
Together we find more use cases for your chatbots for different products, markets and brands
We advise you on how you can further integrate the chatbot into your customer service processes