Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
We enable brands to deliver quality customer service through meaningful conversations.
Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.
We love our customers. Our customer success team is here to support youwith a passion for customer service and a knack for bots.
Mike Miner
Head of Customer Support JustPark
Maximilian Fischer
Customer Service Manager eGym
Lea Guerin
Customer Support Manager Chrono24
Tiemo Zepernick
Team Lead 2nd Level Customer Care E-Commerce Globetrotter
Jonathan Beirne
Head of Customer Service musicMagpie
45
mins
average response time of your Customer Success Manager
2
days
onboarding time for a first version of the chatbot
4.9
CSAT
average score of our customers
“During handover, we capture all customer information from Sales, such as their goals, KPIs, and challenges. This sets the project up for success right from the start.”
Niklas Thamm
Customer Success Manager
“Onboardings are fun and rewarding, but also require a lot of thought beforehand. We support the customer with our knowledge and market insights to help inform their bot setup.”
Niklas Thamm
Customer Success Manager
“This is a very exciting stage for us and for the customer, so close to the finish-line! Our feedback here is very important to keep the chatbot’s tone consistent.”
Lucille Guder
Customer Success Manager
“This step can happen closely after the completed onboarding and beta-testing. We are constantly setting new records on our quickest customers to go live.”
Lucille Guder
Customer Success Manager
“To ensure that the bot has a successful start we stay closely connected in the initial six weeks. We are available for any questions during that time and proactively check that everything is running as it should.”
Niklas Thamm
Customer Success Manager
What makes your work in Customer Success special?
At Solvemate our customers are diverse, from around the globe and different industries, and they all have varying use cases. I like the challenge of discovering exactly what their requirements are and helping them integrate the chatbot in a way that drives most success for their business. Plus, I really like working with people and working in Customer Success is exactly that - building strong relationships.
Lucille Guder
Customer Success Manager
What are the best moments you’ve experienced at work?
My best moments are usually when customers tell me how happy they are with the bot and how I could help them get the most out of it. My favourite part is reading the end-user CSAT comments and realising that they love the bot! Seeing that the bot really helps resolve people’s questions in a speedy way - it’s definitely rewarding when your hard work pays off.
Lucille Guder
Customer Success Manager
What were your most exciting milestones with customers?
Halm was a customer that went live very fast, in just one day! That was definitely exciting for us. I also really enjoyed onboarding BVG - not only do I use their app and services every day, but their marketing campaigns have that Berlin coolness factor, so it was especially cool to get a sneak peek behind the scenes.
Lucille Guder
Customer Success Manager
What do you think is most important for customers to consider before getting a bot?
First, companies should analyse their most common repetitive questions - the ones that don’t require human empathy to be answered. It’s good to appoint a dedicated project manager who can spend two hours per week to improve the bot. For best performance, they should funnel as many customers as possible towards the bot and remove other contact information from their website. And lastly, customers shouldn’t consider the bot as just another FAQ with big blocks of content, but as a fast, dynamic solution that guides their customers to the right answer through smart questions.
Lucille Guder
Customer Success Manager