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Customer Success

Let’s Create Great Customer Experiences Together

We’re here to guide you. From the time you onboard to the go live of your chatbot and beyond. We want you to succeed. That’s why we’re dedicated to creating more meaningful conversations for your customers and your team.

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What Our Customers Say

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It's the best onboarding we have ever had of a product. The fact that we have a deliverable we can show the business in a day and a half - it's amazing!

 

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The onboarding was great! I’m surprised by how much we actually got done in the remote sessions and I can’t wait to start working with Solvemate!

 

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The remote onboarding didn't stop Solvemate from providing fun, engaging and easy to digest sessions. My excitement on the project increased and I love seeing the bot take shape so early.

 

How We Set You Up For Success

Go Live Fast

Improve

Do More

  • We advise you on the content and flow of your chatbot according to best practices
  • We guide you to get the right funnel strategy in place
  • Most importantly, we work with you to get your chatbot live fast
CSAT

Chatbot CSAT

Do customers enjoy the experience?

Solution verification rate

Solution verification rate

Do customers get the help they need?

  • Based on customer insights we support you in improving the content and flow of the your chatbot
  • We advise you on the best use cases for further automation of your customers’ requests
  • Together we improve the funneling to your chatbot to increase the impact of the project
Tickets per order

Tickets per order/booking

One touch

% One touch/first time right tickets

  • We help you bring the chatbot to more channels like in-app and social media
  • Together we find more use cases for your chatbots for different products, markets and brands
  • We advise you on how you can further integrate the chatbot into your customer service processes
Response time

Response time and live chat waiting time

Self-service rate

Self-service rate

The Best Conversations Are Enabled by Solvemate

Nuri
Music Magpie
On
Chilly's
Credit Plus
Berliner Sparkasse
Learn more

Featured Resources

Case Studies
Webinars
Blog Posts
Podcast
Knowledge Base

Read now

Case Study

How musicMagpie cut live chat waiting times by 88% during COVID-19

Read now

Case Study

How On keeps customers happy on two continents

Read now

Case Study

How Chilly’s Solves Customers Requests in Just 22 Seconds

Watch now

Webinar

How On Stepped Up Their Customer Self-Service Game with Chatbots

Watch now

Webinar

How Chilly’s Bottles Masters Seasonal Peaks with Customer Service Automation

Watch now

Webinar

Trust Matters: Scale up with Chatbots to get Closer to Your Customers in Financial Services

Read now

Blog Post

How to Boost Your Customer Service Experience With Multilingual Chatbots

Read now

Blog Post

6 reasons why customer service agents are everyday heroes

Read now

Blog Post

Why Automation and Personalization Are the Perfect Match

Listen now

Podcast

Microsoft: The Value of Customer Feedback

Listen now

Podcast

BT: Innovation in Customer Experience

Listen now

Podcast

Matt Dixon: The Effortless Experience

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Together We’re Better

Our platform is built for and loved by customer service teams such as yours. Head over to our reviews on G2 and Capterra to see for yourself.

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Get started with Solvemate

Less repetitive requests and frustration, more relationship building. Solvemate helps you discover the true power of self-service.

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Calculate your ROI

Do you want to know how much you can save with a chatbot?

Find out now

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Book a Demo

Connect with us to learn how we can help you scale your customer service with automation.

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Explore Our Platform for Free

Get started with Solvemate and access our platform with all its features for 30 days.

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