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Achieved a self-service rate of 91%
Reduced first reply time by 20%
Achieved an average CSAT of 72%
Achieved a self-service rate of 66%
Achieved a self-service rate of 76%
Cut live chat waiting times by 88%
Achieved 85%+ CSAT through service automation
Decreased contact
ratio by 40%
Created a 24/7 customer service strategy
Grew customer base by 40%, has 30% less tickets
Cut 16% of all incoming service requests
Maximilian Fischer
Customer Service Manager eGym
Katja Neuthe
Head of Services Formlabs
Daniela Gommert
Medialer Vertrieb Berliner Sparkasse
Anthony Eskinazi
Founder & CEO JustPark
Tiemo Zepernick
Teamleiter 2nd Level Customer Care E-Commerce Globetrotter
