E-commerce is a margins game - and happy shoppers mean bigger baskets and better margins. Automate your repetitive customer service requests, and grow that bottom line.
How much can you really save with customer service chatbots?Chatbot ROI Calculator
Keeping shoppers happy is no easy feat when switching costs are so low. Offer your customers an instant access point to a great service experience to retain them and maximise revenue. Our chatbot can answer even personalised requests throughout the buying journey - so your customers get the most out of their purchases.
For a personalised service experience.
Where is my order? Can I return this item? Sound familiar? Put Solvemate where your customers are, and let our chatbot handle repetitive support requests around the clock.
Want fewer abandoned shopping carts and an increased customer loyalty? Solvemate has an average resolution time of just 20 seconds. That's as fast as it gets. Where's that "check out" button?
Smooth handovers to your service agents at any time: by phone, live chat or a ticket in your CRM system - directly in the Solvemate widget. Give the right help, at the right time.
With Solvemate Personalisation, every connection with your customers is unique. Using an API connection to your database, the chatbot knows your customers and can fetch information specific to them, as well as execute repetitive tasks. Delivery status? No problem. Changing the shipping address? Already done.
Head of Customer Service & Payment Operations Contorion
Lead Online Product AlphaPet
Teamleiter 2nd Level Customer Care E-Commerce Globetrotter
Solvemate integrates with any modern CRM system. It stores the chatbot transcripts in your CRM system, and can hand over to your team via phone, live chat or a CRM-ticket, so your service team is always in the loop. With Solvemate, it’s easy to be where your customers are: you can incorporate the chatbot on your website, your mobile app or even inside the Facebook messenger.