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FocalScope integration

Your Awesome Customer Service Toolkit

The Solvemate FocalScope integration allows you to Respond to your customers 24/7 with Solvemate. Need a human agent? Handover the conversation via ticket or live chat.

Mastering Omnichannel Customer Support Is Easier Than Ever

  • Connect with your customers in their favorite channels and apps, by phone, email, live chat or social media
  • Engage your customers via Solvemate’s chatbot, and handover to a human via ticket or live chat when needed
  • Seamlessly connect your conversation data from across all channels with the FocalScope integration
  • Give your customer service team the power and flexibility to deliver the best experience possible
FocalScope integration
FocalScope integration

FocalScope Works How You Work

  • Cloud based or on premise
  • Multi-channel support means that you agents stay organized and never lose track of a conversation
  • FocalScope’s flexible workflow engine allows you to automate customer service processes
  • Easy reporting and dashboards ensure your team is tracking and meeting their KPIs
love
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Our service center strategy is based on pushing digital customer channels. The use of the bot has developed exponentially in recent weeks which confirms the path we have taken.

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Milko Hascher

General Representative and Head of Operations & Insurance, Credit Plus

More Integrations

Are you ready for the next era of customer service with FocalScope and Solvemate?

Let’s talk about combining the power of Solvemate with one of our trusted partners. Get started & Improve your Service Experience.