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Delight Your Customers From the First Point of Contact with our Freshworks Integration

Solvemate and Freshworks work together to provide fast answers to your customers, and deliver an amazing service experience.

Resolve Customer Service Requests Instantly, and at Scale

  • Streamline your customer service experience with our AI-powered chatbot as a first touchpoint on your website.
  • Automate repetitive tasks and keep your agents free for more urgent requests.
  • Make conversations personal to improve customer satisfaction and drive NPS.
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Connect With Your Customers on Every Channel

  • Easily connect Solvemate to your Freshworks environment via API.
  • Communicate in the channels your customers already use, like WhatsApp and Facebook Messenger.
  • Handover conversations to your agents in Freshdesk when needed.
  • Leverage insights from chatbot conversations to address most common questions.
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We connected Solvemate to our CRM Freshworks to automate handovers and personalised requests, ensuring a smooth experience for our customers. The setup process was quick and simple.

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Alina Demmel

Lead Online Product, AlphaPet Ventures GmbH

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