Terms of Service
1.1 Solvemate (“We”, “Solvemate”, “us”) operates as a platform where you can train, test, customize and launch your own virtual agent in specific fields by inputting your relevant knowledge.
1.2 The Service is provided by Solvemate website as (“Service”). The trained virtual agent, which can be reached publicly by all the other end users through our website (https://www.solvemate.com/) (“Site”), is a part of our Service.
1.3 The User (“you”, “User”) is who ever registered an account through our website and/or other end user who accesses and utilizes our launched virtual agent on our Site without registration. When registering as a User, you must agree to be bound by these Terms of Service. All contractual relationships between Solvemate and any User using our Service shall be governed by these Terms of Service until the cancellation of the User account. If you do not agree to these Terms, do not use this Site or any of our Service.
2.1 Usually, registration on our website is the precondition to use our Service. The User need to use a current account or to create a new account on Solvemate website to access to our Service.
2.2 The User is responsible for the accuracy of the information necessary for registration. The User is obligated to keep credentials secret and protect them against unauthorised use by third parties. In case of misuse or loss of the credentials or in case of an appropriate suspicion, you must report the same to Solvemate.
2.3 The User must be of legal age and capable of entering into legal binding agreement to use our Service in your country of residence.
3. Use of Services
3.1 The User may use the Services after registration.
3.2 We provide the platform but we do not guarantee the accuracy of predicted classes and features. Any misuse or misleading due to our Service does not subject us to liable for the consequences.
3.3 Suspension of the access to our Service if the continued use of or the registration for the Service,
• may adversely impact the integrity or security of our Service or the content of any other User or customer of Solvemate,
• may subject Solvemate, its affiliates, or any third party to liabilities; or
• may be spam, fraudulent or illegal;
3.4 Unless allowed by these Terms of Service and as permitted by the functionality of the Service, the User agrees,
• not to copy or reproduce our Site or any portion of the Service;
• not to give or sell or otherwise make available our Site or any portion of the Service to anybody else;
• not to look for or access the code of any portion of the Service that we have not expressly published for general use.
4. Cancellation of account
4.1 As a registered User, you have right to cancel your account by contacting Solvemate on: firstname.lastname@example.org
4.2 Solvemate has right to suspend or delete the account if the User violates the Terms of Service.
5. Prohibited use
5.1 As stated in Section 3, any inappropriate or illegal use, manipulation, or change of the Site and Services is prohibited. It is particularly forbidden to use our Site and/or Service to distribute illegal information and use information in such manner that infringes third parties’ right, including use of data subjects’ personal data without consent or valid legal justification.
Furthermore, it is forbidden to
• use temporary e-mail addresses or
• create multiple accounts for disruptive or abusive purposes;
5.2 Solvemate reserves the right to delete any infringing data according to this Section or suspend accounts of any Users that are violating any of these Terms of Service.
6. User’s warranty, responsibility
6.1 The User is responsible for the completeness, accuracy, freshness and legality of the Trained Data provided by him/herself.
7. Limitation of liability
7.1 The User understands and acknowledges that Solvemate will not be liable for any network-related problems attributable to the operation of the Service and that network configuration changes may affect the system's performance. In no event shall Solvemate be liable to the User or any third party for any general, special, indirect, incidental or consequential damages (including indirect, special, punitive, or exemplary damages for loss of business, loss of profits, business interruption, or loss of data) arising out of or connected in any way with the software, any Service rendered hereunder, or this Terms of Service, even if Solvemate has been advised of the possibility of such damages, loss and causes of action (whether in contract, tort including negligence), or otherwise) shall not exceed the total fees paid by the User hereunder during the twelve (12) months immediately preceding the event giving rise to liability. The User agrees that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action accrues, or the cause of action is permanently barred. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, all or a portion of the above limitation may not apply to you.
8.1 The User agrees to release, indemnify, defend and hold harmless Solvemate and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorney's fees and expenses, of third parties relating to or arising out of
• your use or misuse of the Services,
• your breach of this Agreement, or
• your infringement upon any intellectual property or other proprietary right of any person or entity.
We may, at our own expense, assume the defense and control of any matter otherwise subject to indemnification by the User. Doing so shall not excuse your indemnity obligations in this Terms of Service. The terms of this paragraph will survive any termination or cancellation of the User account.
9. Data protection
10. Intellectual Property Right
10.1 The content published through our Service or website is subject to German copyright and Intellectual property rights. Any use not permitted by German copyright and IP law requires the prior written consent of the provider or their respective owners. This applies in particular to copying, editing, translation, storage, processing and reproduction of contents in databases or other electronic media and systems.
10.2 Contents and rights of third parties are marked as such. The unauthorized reproduction or distribution of individual contents or complete pages is not allowed and punishable. Only the production of copies and downloads for personal, private and non-commercial use is permitted.
11.1 As Solvemate is based in Germany, German law will apply to all disputes and the interpretation of these Terms of Service. The German courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Service.
12. Modifications of Terms of Service
The latest version of Terms of Service will always be published on this page (http://www.solvemate.com/en/legal.html).
12.2 Solvemate may revise these Terms of Service from time to time when new features being added to the Service, changes in the law or where we need to clarify our position.
12.3 Solvemate would usually contact you via email or via website notice when there are significant changes being made in our Terms of Service.
1. Information Solvemate will collect from the User
Solvemate GmbH, Tempelhofer Ufer 1, 10437 Berlin(“we”, “us”) is the responsible controller and we collect information through our website (https://www.solvemate.com/) (“Site”) and other touchpoints with our Services, including (mobile) applications, widgets, administrator interfaces and/or dashboards (“Apps”) in several places. In order to use our Service, the User (“you”) will register by providing his/her first name, last name, company name and E-mail address (“Personal Data”). While using our Service to train a virtual agent, the User will provide knowledge and know-how in specific fields in forms of Classes, Features, the relationship between Classes and Features (the “Trained Data). Further, from your end users, who are interactive with our Service through the Apps, we are collecting information about the conversations that took place and we store the respective feedbacks (the “Usage Data”). Personal Data, Trained Data and Usage Data is also referred to as ”Information” herein.
2. Use of the information
2.1 Solvemate will process the Information provide the Services. The statutory basis thus is Art. 6 (1) b) GDPR. Solvemate may collect, process and use Information for the purpose of identifying, delimiting and removing malfunctions and errors in Services. An additional statutory basis for this is Art. 6 (1) f) GDPR, where we consider our mutual interest in due provision of the Services and the very limited scope and non-sensitive nature of Personal Data and Trained Data relevant therefore.
Solvemate will transfer Information to third parties if it is required for statutory or legal reasons. Thus, in accordance with prevailing legal provisions, we may provide information to criminal prosecution authorities and courts for prosecution purposes. The statutory basis thus is Art. 6 (1) c) GDPR. . Otherwise Solvemate will transfer Information to our third party suppliers, e.g. data center operators etc. in order to provide our services only and only as permitted in accordance with applicable data protection laws and regulations.
Apart from this, Solvemate will not pass on your Personal Data without your explicit prior consent as in case of Partner Marketing - Solvemate may share personal data with third parties for marketing purposes with prior consent and only to partners who provide us with certain specific services or work with us on a project. These partners work as separate entities and are independently responsible for compliance with data protection laws. For more information about their practices, see the partners' respective privacy statements.
2.2 Trained Data and Usage Data will be used to administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, (a) to improve our Service to ensure that content is presented in the most effective manner for you and for your computer; (b) to allow you to participate in interactive features of our Service, when you choose to do so; The statutory basis thus is Art. 6 (1) b) GDPR.
You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Service.
4. Use of log files
4.1 Solvemate uses log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track User’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to other personally identifiable information, i.e. your Personal Data.
At Solvemate we collect aggregate traffic statistics, internet protocol addresses, browser types, and internet service providers (ISP) using log files. Traffic statistics include, but are not limited to: referring/exit pages, date/time stamp, clicking patterns and click through rates. These data are used to streamline the User’s experience, improve the products and services provided to users on the Solvemate Website. None of this information, however, is linked to an identifiable individual, and as previously mentioned, is only used in the aggregate.
5. Web analysis with Google Analytics
6. Data storage & Security
6.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.3 We hereby explicitly notifies you that data protection and data privacy during data transfer via open networks such as the Internet cannot be completely guaranteed under the current state of technology. You understand and acknowledge that the provider can view, in technical terms, the pages stored on the web server and, perhaps, other data stored on such server at any time.
7. Access to the information
7.1 After the cancellation of the account, you have right to require us to delete your Personal Data according to the regulation. You will not have access to your Trained Data or the Usage Data and the Trained Data or Usage Data will still be preserved by Solvemate internally only for the purposes stated previously in the section 2.
8. Modifications of our policy
9.1 Under the General Data Protection Regulation (GDPR), you have a right to request access to your Personal Data. You also have the right to rectify, port and delete your data or the right to object to and restrict certain processing of your data. All requests need to be made to below contact. You can revoke at any time any consent you have given us. Further, you have a right of complaint with a data protection authority.
9.2 Any further questions concerning the Data Privacy Provisions are welcomed and should be addressed to: email@example.com
Black Friday / Cyber Monday Promo - Terms & Conditions
Solvemate GmbH offers free onboarding services to new Clients that fulfill the following conditions:
1. Client has purchased a service/licence from/for the following vendors or products/services:
- Zendesk / Zendesk, Inc.
- Freshdesk / Freshworks Inc.
- Salesforce LiveAgent / Salesforce.com, inc.
2. Client submitted the participation form on one of the following web pages no later than 03/12/2019
Prospects that have already been contacted by Solvemate are excluded from this offer.
3. Client signed a Software Licence Agreement with Solvemate GmbH on the Professional plan or larger, after the submission of the form and no later than 31/12/2019
4. The Offer will no longer be available after 31/12/2019 or after it has been claimed for the fifth time. Solvemate GmbH will inform all participants (those that have submitted the participation form) as soon as the offer is no longer available.
5. Free Onboarding Services consist of:
- Web app training
- Platform features tour
- Project content implementation up to 20 solutions
- Product expert support: 30 days after kick-off
6. The exact free Services offered to the Client, on the basis of this promotional offer, will be described in their Software Licence Agreement signed with Solvemate GmbH. Only the Software Licence Agreement is binding for Solvemate GmbH, and after signing it the Client can not claim additional services based on this promotional offer.