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Solvemate Money Back Guarantee

Our Confidence Is Reassuring

Let us take you on a customer service automation journey. We truly believe in our ability to help customer service departments deliver better service to each and every customer. So much so that we are willing to guarantee your satisfaction, or your money back.

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No Risk, Lots of Reward

Let’s face it, traditional customer service channels face human and process bottlenecks that keep customers waiting and are expensive to scale. Automation and chatbots are the future to eliminating long wait times and frustrating experiences for customers and service agents alike.

We’d love the chance to prove to you that Solvemate can deliver these benefits: 

  • Reduced number of tickets
  • Reduced waiting times across all channels (phone, email, live chat, social)
  • Improved resolution times across all channels
  • Improved CSAT
  • Improved Customer Experience (CX) and Employee Experience (EX)

By providing faster, personalized, reliable answers to customers with automation, you will improve your customer loyalty and retention as well as lower employee turnover. That’s a win-win!

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We Are Your Trusted Partner to Success

Unlike a free trial that gives you the chance to experience the product independently, this program is designed to ensure your success. You will receive all the support, best practices and customer success manager guidance all our customers receive, per the pricing plan you select.

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Program Details

We want to keep this simple and easy. Our main goal is to take the risk away so you can enjoy the benefits of automation. Customers and your team will thank you!

Terms

Conditions

Guarantee

  • You must buy one of the Solvemate pricing plans: Starter, Essential, Professional, Corporate or Enterprise
  • If, after 12 weeks of using Solvemate past chatbot go-live, you do not see the guaranteed results, we will refund all fees
  • All onboarding workshops must be completed
  • Chatbot must go-live within 8 weeks of contract start date
  • All Solvemate’s improvement suggestions must be implemented before go-live as well as during the 12 weeks past go-live
  • Customer will achieve a 50% Self Service Rate (SSR) by week 10 after go-live 

Give Your Customers the Solvemate Experience

Fast

25 sec.

To solution

Personal

84%

Self-service rate

Reliable

90%

Solution rate

Happy

90%

CSAT Improvement

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Within three months of implementing Solvemate, 16% of our incoming service requests simply vanished. Now our service agents can sell more!

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pascal

Pascal Schreiber

Head of Services

Formlabs

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Get started with Solvemate

Less repetitive requests and frustration, more relationship building. Solvemate helps you discover the true power of self-service.

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Calculate your ROI

Do you want to know how much you can save with a chatbot?

Find out now

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Book a Demo

Connect with us to learn how we can help you scale your customer service with automation.

Book now

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Explore Our Platform for Free

Get started with Solvemate and access our platform with all its features for 30 days.

Find out now