Go beyond the chatbot hype and boost your customer service with automation to improve your CX.

We enable brands to deliver quality customer service through meaningful conversations.

Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.

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Make your chatbot more powerful than ever

Personalize your chatbot responses with user-specific data and deliver outstanding customer service by partnering up with parcelLab and Solvemate.

Shipping is the most important part of the customer journey - win them over!

  • Create a personalized chat experience for your customers using Solvemate and parcelLab.
  • Connect your chatbot to your customer data with parcelLab’s simple to use API’s.
  • Automate answers to frequent questions like “where’s my order?”.
  • Personalize responses with user-specific data from your CRM or other back office system.
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Learn how Globetrotter gets better ROI with parcelLab and Solvemate

  • Parcellab integration makes it possible to retrieve data from every Globetrotter customer order.
  • Customers can get order data via their Order ID, Consignment ID, or email address.
  • Easy to use chat buttons allow customers to get their order data faster.
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With Solvemate Routines we're able to automate highly individual requests - and our customers love our personalised service experience. As does our support team: our live chat numbers decreased by an impressive 50%, allowing our agents to spend more time with our customers.

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Jonathan Beirne

Head of Customer Service, musicMagpie

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Welcome ParcelLab user.
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