Really good customer service is an art in itself. Providing customers with a great service experience in an increasingly globalised and digitalised world is becoming more difficult and requires a clear strategy. The industry is driven by rapid growth, tight budgets, and increasingly demanding customers and their changing expectations of the ideal service experience - and requiring companies to take action.

In our podcast "The Art of Customer Service", our CEO Erik Pfannmöller regularly talks to experts from various industries about how to provide great customer service. Our podcast has already featured guests from N26, brands4friends, Babbel, Freeletics, Urban Sports Club and Zendesk. Topics such as the most important KPIs, multilingualism in customer support, the combination of customer service and marketing, the choice of the right CRM system and the importance of empathy were discussed.

The podcast is produced by digital kompakt and since 2021 available in English.

Artificial intelligence has now arrived in the everyday life and consciousness of many. Interacting with an AI is becoming more and more normal and terms like Deep Learning, Neural Networks or Machine Learning are widely known to the masses. However, the true meaning and scope of these buzzwords, their real function and concrete use cases are often not accessible to the majority and simply incomprehensible. Until now.

In our podcast "AI unplugged", our CEO Erik Pfannmöller regularly talks to experts and entrepreneurs about innovative topics, start-ups and trends in the field of artificial intelligence. Our podcast has already featured guests from Adobe, Porsche Innovation, Tagesspiegel and Scout24. The main topics already discussed in the podcast included chatbots and voice assistants, logistics and smart cities, algorithms in the advertising industry, neural networks, e-commerce and machine learning as well as personalization.

The podcast is produced by digital kompakt and currently only available in German.