Stefan Moritz: The importance of Service Design | #32
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A look back at 32 episodes of "The Art Of Customer Service“
As mentioned in earlier episodes, Solvemate was acquired in March 2021 by Dixa, the all-in-one, intelligent customer service platform. With the objective of joining forces and keeping on delivering high-quality content with top-notch guests, future podcasts will be hosted by Dixa.
In his last episode as a moderator, Erik Pfannmöller goes over the key learnings processed and retained while discussing with customer service thought leaders over the past two and a half years.
This episode of The Art of Customer Service covers the following
1. 00:00:00 Introduction to the topic
2. 00:07:17 Episode 1-6
3. 00:12:09 Episode 7-10
4. 00:18:38 Episode 11-18
5. 00:19:39 Episode 19-24
6. 00:23:57 Episode 25-32