Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
We enable brands to deliver quality customer service through meaningful conversations.
Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.
Simple and predictable pricing. From startups to multinational
enterprises - we’ve got you covered.
Service Essentials
€349
/month
Start automating basic requests on your website and app. Simple to set up and maintain!
-
Team
€800
/month
Boost agent efficiency with smart escalation rules and CRM handovers.
Everything in Essentials +
Professional
€1600
/month
Automate more by answering even highly personalised requests, instantly and at scale.
Everything in Team +
Most popular
Customer 360
€3200
/month
Meet your customers on every channel and automate even the most sensitive requests.
Everything in Professional +
Custom
Contact us
-
Custom plan for custom needs :)
Everything in 360 +
Service Essentials
€349
/month
Start automating basic requests on your website and app. Simple to set up and maintain!
-
Team
€800
/month
Boost agent efficiency with smart escalation rules and CRM handovers.
Everything in Essentials +
Professional
€1600
/month
Automate more by answering even highly personalised requests, instantly and at scale.
Everything in Team +
Most popular
Customer 360
€3200
/month
Meet your customers on every channel and automate even the most sensitive requests.
Everything in Professional +
Custom
Contact us
-
Custom plan for custom needs :)
Everything in 360 +
Pascal Schreiber
Head of Services
Formlabs
Features | Service Essentials | Team | Professional | Customer 360 | Custom |
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Customer service chatbot for web & mobile |
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Self-service training interface |
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Proven bot templates for key industries |
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Customisable chat widget |
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Powerful ML engine for path optimisation |
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Email & Phone handover to agent |
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Powerful insights dashboard |
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CRM integrations |
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Dynamic agent escalation |
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File upload |
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Role management |
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Routines |
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Personalisation based on environment |
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NLP (free text input) |
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Advanced conversation training |
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Versioning |
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Personalisation based on user attributes |
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Advanced messaging (Messenger, Whatsapp, +++) |
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User Authentication |
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Support for internal use-cases |
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Self-hosting chat beacon |
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Remove "Powered by Solvemate" |
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Custom integrations |
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Limits | Service Essentials | Team | Professional | Customer 360 | Custom |
---|---|---|---|---|---|
number of admin user accounts | 3 | 5 | 10 | 20 | Unlimited |
number of chatbots | 1 | 3 | 5 | 10 | Unlimited |
number of conversations/month | 1.000 | 2.500 | 5.000 | 10.000 | Unlimited |
Service | Service Essentials | Team | Professional | Customer 360 | Custom |
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QBR - Quarterly Business Review meetings |
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Technical integration manager |
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API pen tests/API audits |
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Technical solution architect |
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SLAs | Bronze | Silver/Gold | |||
User Testing | Bi-annual | Quarterly | Ad hoc | ||
Performance review meetings | Bi-annual | Quarterly | Monthly | Monthly | |
Customer Success Manager (CSM) | Access | Dedicated | Dedicated | Dedicated | |
Additional usage fees | €0.5 / conversation | €0.4 / conversation | €0.3 / conversation | €0.2 / conversation | Unlimited |
Description
Workshop content
Duration
CRM / Livechat integration
Solutions trained
Number of bots
Access to Product Expert
Routines
Essential
€500
The bare-bone DIY option, where you build and we merely support.
2 hours
-
You train
1
1 week
-
Basic
€2,000
Your CSM will work closely with you over two workshops to build out the first version of your bot, provide all the necessary training and set you on a course to go live in the following days.
6 hours
Included
25
1
30 days
-
Strategic
€4,000
Our white glove experience to get off to the best possible start. Your product expert will follow you closely for the first 90 days and your technical integration manager will support you with CRM handovers + building your first function.
10 hours
Included
50
1-2
60 days
2
Brix Ziemann
Customer Service Representative
Holvi
See how Solvemate will save you costs and resolve requests from day one. The call takes less than 30 minutes, no obligations, no strings attached.