Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
We enable brands to deliver quality customer service through meaningful conversations.
Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.
Pascal Schreiber
Head of Services
Formlabs
| Features | Service Essentials | Team | Professional | Customer 360 | Custom |
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| Customer service chatbot for web & mobile |
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| Self-service training interface |
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| Proven bot templates for key industries |
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| Customisable chat widget |
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| Powerful ML engine for path optimisation |
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| Email & Phone handover to agent |
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| Powerful insights dashboard |
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| CRM integrations |
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| Dynamic agent escalation |
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| File upload |
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| Role management |
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| Functions |
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| Personalisation based on environment |
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| NLP (free text input) |
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| Advanced conversation training |
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| Versioning |
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| Personalisation based on user attributes |
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| Advanced messaging (Messenger, Whatsapp, +++) |
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| User Authentication |
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| Support for internal use-cases |
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| Self-hosting chat beacon |
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| Remove "Powered by Solvemate" |
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| Custom integrations |
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| Limits | Service Essentials | Team | Professional | Customer 360 | Custom |
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| number of admin user accounts | 3 | 5 | 10 | 20 | Unlimited |
| number of chatbots | 1 | 3 | 5 | 10 | Unlimited |
| number of conversations/month | 1.000 | 2.500 | 5.000 | 10.000 | Unlimited |
| Service | Service Essentials | Team | Professional | Customer 360 | Custom |
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| QBR - Quarterly Business Review meetings |
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| Technical integration manager |
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| API pen tests/API audits |
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| Technical solution architect |
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| SLAs | Bronze | Silver/Gold | |||
| User Testing | Bi-annual | Quarterly | Ad hoc | ||
| Performance review meetings | Bi-annual | Quarterly | Monthly | Monthly | |
| Customer Success Manager (CSM) | Access | Dedicated | Dedicated | Dedicated | |
| Additional usage fees | €0.5 / conversation | €0.4 / conversation | €0.3 / conversation | €0.2 / conversation | Unlimited |
