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Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
Discover our features to create meaningful conversations in an instant, scalable and cost effective way.
We integrate with the best! Solvemate is built to fit into your existing tools and workflows. Find out more.
Take a look around and explore our various resources: Watch our webinars, read our blog posts, check out our case studies and get insights from our guides and podcasts.
Take a look around and explore our various resources: Watch our webinars, read our blog posts, check out our case studies and get insights from our guides and podcasts.
Guide
Enable meaningful conversations by improving CX, boosting efficiency, increasing effectiveness and understanding your customers better.
Listen now
Podcast
Erik Pfannmöller: Best Practices from Customer Service...
Listen now
Podcast
Stefan Moritz: The importance of Service Design | #32
Listen now
Podcast
Benoit Gagnon & Mads Fosselius: The Future of Customer...
Read now
Guide
How to Create a Peerless Customer Service Experience
Read now
Guide
How to Build the Perfect Customer Service Tech Stack
Read now
Guide
How to Create a Best-in-Class Customer Service Team
Listen now
Podcast
Alex Farmer: How to Create a Frictionless Experience | #30
Listen now
Podcast
Ian Golding: Business Leaders Hold Great Customer...
Read now
Blog
Why Direct to Consumer (D2C) Manufacturers Need Smart...
Read now
Blog
How Multilingual Chatbots Help Brands Offer Local Customer...
Read now
Blog
Setting a New Industry Standard in Data-driven...
Listen now
Podcast
Annette Franz: Building a Customer-Centric Culture | #28
Watch Now
Webinar
Lessons Learned for Customer Service Success from the 2021...
Read now
Case Study
How SPORT 24 Serves Their Customers in 19 Seconds
Listen now
Podcast
Lara Khouri: Positivity & Mind-Hacking | #27
Read now
Case Study
How Holvi Builds Customer Trust with Customer Service...
Read now
Guide
Make Personalized Automation a Service Experience...
Read now
Blog
Why Would Solvemate Create a Money Back Guarantee?
Listen now
Podcast
Katie Stabler: 2022 CX Trends | #26
Read now
Blog
Top 4 Customer Experience Trends to Look Out for in 2022
Listen now
Podcast
Zendesk: The Rise of Conversational Service | #25
Read now
Blog
Why Chatbots Are Key to Customer Service Accessibility
Read now
Guide
In Banking We Trust: Getting Closer to Your Customers
Read now
Blog
We Need a Chatbot. Where Do We Start?
Listen now
Podcast
Microsoft: The Value of Customer Feedback | #24
Read now
Blog
Why Accessibility in Customer Service Is Not Nice-to-Have...
Read now
Guide
How to Buy a Customer Service Chatbot
Read now
Guide
How to Calculate the Cost of a Customer Service Chatbot
Listen now
Podcast
BT: Innovation in Customer Experience | #23
Read now
Case Study
How Chilly’s Solves Customers Requests in Just 22 Seconds
Read now
Guide
Modern CX Service - Automation to Agent: A...
Read now
Blog
Why Most Chatbots Suck (And How to Fix It)
Read now
Guide
Beyond the Hype: Chatbot Technology Demystified
Listen now
Podcast
Salesupply: Outsourcing Customer Service | #22
Watch now
Webinar
We're Not Your Parents' Bank: Paving New Ways of Customer...
Watch Now
Webinar
Trust Matters: How Scaling Up With Chatbots Brings You...
Read now
Blog
How to Create a Better Employee Experience With Low-Code...
Listen now
Podcast
Zendesk: The Digital Tipping Point | #21
Read now
Blog
Kindness Is a Foundation: How To Build A Kind Culture
Listen now
Podcast
Matt Dixon: The Effortless Experience | #20
Read now
Case Study
How Holidu Offers Efficient Pre-Booking Support Within Just...
Read now
Case Study
How ARMEDANGELS empowers customers digitally with a...
Read now
Blog
How to Survive the Busiest Season of the Year With...
Watch Now
Webinar
How Chilly’s Bottles Masters Seasonal Peaks with Customer...
Download now
Guide
Don't Let Customer Service Automation Slide this Christmas
Watch Now
Webinar
How to create personlized customer service experiences with...
Read now
Blog
B2C vs. B2B: How Many Chatbots Does Your Company Really...
Listen now
Podcast
helphouse: Happy Agents, Happy Customers | #19
Read now
Blog
5 Reasons to Automate Your Customer Service With Chatbots...
Read now
Guide
Customer Service Chatbots: Solvemate Benchmark Report 2020
Read now
Guide
Best Practices to Deploy Your Chatbot for Maximum...
Read now
Guide
How to Boost Efficiency With Customer Service Chatbots
Read now
Guide
How to Improve the Customer Experience (CX) with Automation
Read now
Guide
Setting the Scene for Customer Service Chatbots
Read now
Blog
4 Reasons Why Chatbots are the Perfect Concierges for Hotels
Watch Now
Webinar
How to Create Meaningful Conversations with Customer...
Read now
Blog
How Voice Will Shape the Future of Chatbots in Customer...
Listen now
Podcast
OTTO: Voice, Bots & Customer Service | #18
Read now
Case Study
How On keeps customers happy on two continents
Read now
Blog
How to Create a Voice Chatbot
Read now
Blog
The Next Wave of Customer Service Chatbots
Read now
Blog
How Dynamic Conversational Chatbots Deliver Where Static...
Listen now
Podcast
RingCentral: Customer Service & Remote Work | #17
Read now
Blog
How to Boost Your Customer Service Experience With...
Read now
Guide
The Advanced Guide to Customer Service Chatbots
Watch now
Webinar
How On Stepped Up Their Customer Self-Service Game with...
Watch Now
Webinar
How JustPark, Solvemate and Zendesk created an...
Read now
Blog
5 Reasons Why Customer Service is Not Considered Strategic...
Listen now
Podcast
HHL: Customer-Obsessed Culture | #16
Read now
Blog
How to Enable Meaningful Conversations With Customer...
Read now
Blog
How to Motivate Yourself When You Feel Down at Work
Watch now
Webinar
RingCentral: How to Skyrocket CX in 2021
Watch now
Webinar
musicMagpie: When Is It Time to Automate?
Listen now
Podcast
SAP: B2B Customer Service | #15
Read now
Blog
The Battle of Bots: NLP vs. Multiple-Choice Chatbot
Read now
Guide
Beginner's Guide to Customer Service Chatbots
Read now
Blog
How Chatbots Are Getting Smarter With NLP
Read now
Guide
How to Create a Customer Service Funnel
Watch now
Webinar
How to Keep Your Customer Service From Getting Flooded on...
Watch now
Webinar
Why JustPark Customers Fell in Love With Solvemate's Chatbot
Watch now
Webinar
Zendesk: Leading Customer Service Through Change
Watch now
Webinar
parcelLab: Holistic Customer Service – First Contact,...
Watch now
Webinar
Helphouse: How Repetitive Questions Kill Good Customer...
Watch now
Webinar
Key factors for a successful customer service automation...
Read now
Case Study
How musicMagpie cut live chat waiting times by 88% during...
Read now
Case Study
How Creditplus achieved 85%+ CSAT through service automation
Read now
Case Study
How JustPark decreased their contact ratio by 40%
Read now
Case Study
How Berliner Sparkasse created a 24/7 customer service...
Read now
Case Study
How eGym grew customer base by 40%, and cut service tickets...
Read now
Case Study
How Formlabs cut 16% of all incoming customer service...
Read now
Case Study
How Nuri is disrupting the banking industry while keeping...
Read now
Case Study
How Globetrotter successfully increased its self-service...
Read now
Blog
5 Customer Service Trends That Will Skyrocket Your CX in...
Read now
Blog
5 Ways to Boost Remote Service Agents’ Productivity
Read now
Blog
Why Automation and Personalization Are the Perfect Match
Read now
Blog
Beyond Agile: Empowering Customer Care
Read now
Blog
Ultimate Guide to Boost Your Self-Service Strategy
Read now
Blog
How Developing a Great Engineering Culture Helps Improve...
Read now
Blog
4 Must-Have Skills of a Chatbot to Make Customers Happy
Read now
Blog
Busted: 5 Common Myths About Chatbots
Read now
Blog
6 Things We Learned Shadowing Customer Service Agents
Read now
Blog
Automation Gives Consumers What They Want (4 Insights From...
Read now
Blog
How Retailers Can Reduce Customer Service Enquiries During...
Read now
Blog
Not All Chatbots Are the Same: How to Narrow Down Your...
Read now
Blog
Building the Case for a Customer Service Chatbot
Read now
Blog
Why Omnichannel Customer Service Is Flawed & What You Can...
Read now
Blog
Why bad reviews are essential for your business
Read now
Blog
Available now: The Customer Service Funnel White Paper
Read now
Blog
6 reasons why customer service agents are everyday heroes
Read now
Blog
Key factors for a successful customer service automation...
Read now
Blog
5 benefits a support engineer will bring to your customers...
Read now
Blog
Show your customers you care—and keep them for life
Read now
Blog
Why business is ultimately about service
Read now
Blog
Thinking about getting a customer service chatbot? Read...
Read now
Blog
Live chat vs chatbot: Which one delivers a better service...
Read now
Blog
How to hire and retain talented customer service staff
Read now
Blog
How to deliver stellar customer service with a remote team
Read now
Blog
Want to design a world-class customer service chatbot? Not...
Read now
Blog
The ultimate guide to customer onboarding
Read now
Blog
5 ways to fix customer service (from a HR manager’s...
Read now
Blog
Customer service - why is it so hard to get it right?
Read now
Blog
3 reasons your service team will love service chatbots
Read now
Blog
Customer service in a new era of online shopping
Read now
Blog
The good, bad and the ugly: 8 of the funniest customer...
Read now
Blog
Don’t drop the ball: Reliable 3rd Party Integrations
Read now
Blog
Cheat sheet: 10 Best customer service techniques for your...
Read now
Blog
Rock these 6 customer service trends in 2020
Read now
Blog
Keep online shoppers happy during the Black Friday rush -...
Read now
Blog
Customer service chatbots: dos & don’ts for eCommerce...
Read now
Blog
4 ways customer service chatbots will transform your...
Read now
Blog
5 steps for a successful chatbot project
Read now
Blog
Spending saved time - how chatbots make customer service a...
Read now
Blog
5 steps to a successful self-service channel
Read now
Blog
Announcing our Handbook: “Beginner’s guide to customer...
Read now
Blog
What everyone should know about customer experience
Read now
Blog
How to combine AI and customer service?
Read now
Blog
Get your Zen: Solvemate is now on Zendesk Marketplace
Read now
Blog
Boost your customer experience with AI
Read now
Blog
Solvemate launches on Freshworks Marketplace
Read now
Blog
Why Direct to Consumer (D2C) Manufacturers Need Smart Chatbots
Read now
Blog
How Multilingual Chatbots Help Brands Offer Local Customer Service
Read now
Blog
Setting a New Industry Standard in Data-driven Conversational Customer Service
Read now
Blog
Why Would Solvemate Create a Money Back Guarantee?
Read now
Blog
Top 4 Customer Experience Trends to Look Out for in 2022
Read now
Blog
Why Chatbots Are Key to Customer Service Accessibility
Read now
Blog
We Need a Chatbot. Where Do We Start?
Read now
Blog
Why Accessibility in Customer Service Is Not Nice-to-Have but Necessary
Read now
Blog
Why Most Chatbots Suck (And How to Fix It)
Read now
Blog
How to Create a Better Employee Experience With Low-Code Automation
Read now
Blog
Kindness Is a Foundation: How To Build A Kind Culture
Read now
Blog
How to Survive the Busiest Season of the Year With Automation
Read now
Blog
B2C vs. B2B: How Many Chatbots Does Your Company Really Need?
Read now
Blog
5 Reasons to Automate Your Customer Service With Chatbots Right Now
Read now
Blog
4 Reasons Why Chatbots are the Perfect Concierges for Hotels
Read now
Blog
How Voice Will Shape the Future of Chatbots in Customer Service
Read now
Blog
How to Create a Voice Chatbot
Read now
Blog
The Next Wave of Customer Service Chatbots
Read now
Blog
How Dynamic Conversational Chatbots Deliver Where Static Flows Fail
Read now
Blog
How to Boost Your Customer Service Experience With Multilingual Chatbots
Read now
Blog
5 Reasons Why Customer Service is Not Considered Strategic - Still
Read now
Blog
How to Enable Meaningful Conversations With Customer Service Automation
Read now
Blog
How to Motivate Yourself When You Feel Down at Work
Read now
Blog
The Battle of Bots: NLP vs. Multiple-Choice Chatbot
Read now
Blog
How Chatbots Are Getting Smarter With NLP
Read now
Blog
5 Customer Service Trends That Will Skyrocket Your CX in 2021
Read now
Blog
5 Ways to Boost Remote Service Agents’ Productivity
Read now
Blog
Why Automation and Personalization Are the Perfect Match
Read now
Blog
Beyond Agile: Empowering Customer Care
Read now
Blog
Ultimate Guide to Boost Your Self-Service Strategy
Read now
Blog
How Developing a Great Engineering Culture Helps Improve Customer Service
Read now
Blog
4 Must-Have Skills of a Chatbot to Make Customers Happy
Read now
Blog
Busted: 5 Common Myths About Chatbots
Read now
Blog
6 Things We Learned Shadowing Customer Service Agents
Read now
Blog
Automation Gives Consumers What They Want (4 Insights From Customer Service Leaders)
Read now
Blog
How Retailers Can Reduce Customer Service Enquiries During Peak Season
Read now
Blog
Not All Chatbots Are the Same: How to Narrow Down Your Search
Read now
Blog
Building the Case for a Customer Service Chatbot
Read now
Blog
Why Omnichannel Customer Service Is Flawed & What You Can Do About It
Read now
Blog
Why bad reviews are essential for your business
Read now
Blog
Available now: The Customer Service Funnel White Paper
Read now
Blog
6 reasons why customer service agents are everyday heroes
Read now
Blog
Key factors for a successful customer service automation launch
Read now
Blog
5 benefits a support engineer will bring to your customers (and your product)
Read now
Blog
Show your customers you care—and keep them for life
Read now
Blog
Why business is ultimately about service
Read now
Blog
Thinking about getting a customer service chatbot? Read this first.
Read now
Blog
Live chat vs chatbot: Which one delivers a better service experience?
Read now
Blog
How to hire and retain talented customer service staff
Read now
Blog
How to deliver stellar customer service with a remote team
Read now
Blog
Want to design a world-class customer service chatbot? Not without UX testing!
Read now
Blog
The ultimate guide to customer onboarding
Read now
Blog
5 ways to fix customer service (from a HR manager’s perspective)
Read now
Blog
Customer service - why is it so hard to get it right?
Read now
Blog
3 reasons your service team will love service chatbots
Read now
Blog
Customer service in a new era of online shopping
Read now
Blog
The good, bad and the ugly: 8 of the funniest customer service interactions of all time
Read now
Blog
Don’t drop the ball: Reliable 3rd Party Integrations
Read now
Blog
Cheat sheet: 10 Best customer service techniques for your team
Read now
Blog
Rock these 6 customer service trends in 2020
Read now
Blog
Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide
Read now
Blog
Customer service chatbots: dos & don’ts for eCommerce companies
Read now
Blog
4 ways customer service chatbots will transform your service experience
Read now
Blog
5 steps for a successful chatbot project
Read now
Blog
Spending saved time - how chatbots make customer service a better place to work
Read now
Blog
5 steps to a successful self-service channel
Read now
Blog
Announcing our Handbook: “Beginner’s guide to customer service chatbots”
Read now
Blog
What everyone should know about customer experience
Read now
Blog
How to combine AI and customer service?
Read now
Blog
Get your Zen: Solvemate is now on Zendesk Marketplace
Read now
Blog
Boost your customer experience with AI
Read now
Blog
Solvemate launches on Freshworks Marketplace
Case study
How SPORT 24 Serves Their Customers in 19 Seconds
Case study
How Holvi Builds Customer Trust with Customer Service Automation
Case study
How Chilly’s Solves Customers Requests in Just 22 Seconds
Case study
How Holidu Offers Efficient Pre-Booking Support Within Just 29.5 s
Case study
How ARMEDANGELS empowers customers digitally with a self-service rate of 87%
Case study
How On keeps customers happy on two continents
Case study
How musicMagpie cut live chat waiting times by 88% during COVID-19
Case study
How Creditplus achieved 85%+ CSAT through service automation
Case study
How JustPark decreased their contact ratio by 40%
Case study
How Berliner Sparkasse created a 24/7 customer service strategy
Case study
How eGym grew customer base by 40%, and cut service tickets by 30%
Case study
How Formlabs cut 16% of all incoming customer service requests
Case study
How Nuri is disrupting the banking industry while keeping its inbox empty
Case study
How Globetrotter successfully increased its self-service rate in times of high demand
Guide
How to Create a Peerless Customer Service Experience
Guide
How to Build the Perfect Customer Service Tech Stack
Guide
How to Create a Best-in-Class Customer Service Team
Guide
Make Personalized Automation a Service Experience Differentiator
Guide
In Banking We Trust: Getting Closer to Your Customers
Guide
How to Buy a Customer Service Chatbot
Guide
How to Calculate the Cost of a Customer Service Chatbot
Guide
Modern CX Service - Automation to Agent: A Solvemate+Zendesk Guide
Guide
Beyond the Hype: Chatbot Technology Demystified
Download now
Guide
Don't Let Customer Service Automation Slide this Christmas
Guide
Customer Service Chatbots: Solvemate Benchmark Report 2020
Guide
Best Practices to Deploy Your Chatbot for Maximum Effectiveness
Guide
How to Boost Efficiency With Customer Service Chatbots
Guide
How to Improve the Customer Experience (CX) with Automation
Guide
Setting the Scene for Customer Service Chatbots
Guide
The Advanced Guide to Customer Service Chatbots
Guide
Beginner's Guide to Customer Service Chatbots
Guide
How to Create a Customer Service Funnel
Listen now
Podcast
Erik Pfannmöller: Best Practices from Customer Service Pioneers | #33
Listen now
Podcast
Stefan Moritz: The importance of Service Design | #32
Listen now
Podcast
Benoit Gagnon & Mads Fosselius: The Future of Customer Service | #31
Listen now
Podcast
Alex Farmer: How to Create a Frictionless Experience | #30
Listen now
Podcast
Ian Golding: Business Leaders Hold Great Customer Experience Back | #29
Listen now
Podcast
Annette Franz: Building a Customer-Centric Culture | #28
Listen now
Podcast
Lara Khouri: Positivity & Mind-Hacking | #27
Listen now
Podcast
Katie Stabler: 2022 CX Trends | #26
Listen now
Podcast
Zendesk: The Rise of Conversational Service | #25
Listen now
Podcast
Microsoft: The Value of Customer Feedback | #24
Listen now
Podcast
BT: Innovation in Customer Experience | #23
Listen now
Podcast
Salesupply: Outsourcing Customer Service | #22
Listen now
Podcast
Zendesk: The Digital Tipping Point | #21
Listen now
Podcast
Matt Dixon: The Effortless Experience | #20
Listen now
Podcast
helphouse: Happy Agents, Happy Customers | #19
Listen now
Podcast
OTTO: Voice, Bots & Customer Service | #18
Listen now
Podcast
RingCentral: Customer Service & Remote Work | #17
Listen now
Podcast
HHL: Customer-Obsessed Culture | #16
Listen now
Podcast
SAP: B2B Customer Service | #15
Watch Now
Webinar
Lessons Learned for Customer Service Success from the 2021 Holiday Peak Season
Watch now
Webinar
We're Not Your Parents' Bank: Paving New Ways of Customer Experience
Watch Now
Webinar
Trust Matters: How Scaling Up With Chatbots Brings You Closer to Your Customers
Watch Now
Webinar
How Chilly’s Bottles Masters Seasonal Peaks with Customer Service Automation
Watch Now
Webinar
How to create personlized customer service experiences with chatbots for an enhanced customer experience
Watch Now
Webinar
How to Create Meaningful Conversations with Customer Service Automation
Watch now
Webinar
How On Stepped Up Their Customer Self-Service Game with Chatbots
Watch Now
Webinar
How JustPark, Solvemate and Zendesk created an Award-winning Customer Service Experience
Watch now
Webinar
RingCentral: How to Skyrocket CX in 2021
Watch now
Webinar
musicMagpie: When Is It Time to Automate?
Watch now
Webinar
How to Keep Your Customer Service From Getting Flooded on Black Friday
Watch now
Webinar
Why JustPark Customers Fell in Love With Solvemate's Chatbot
Watch now
Webinar
Zendesk: Leading Customer Service Through Change
Watch now
Webinar
parcelLab: Holistic Customer Service – First Contact, Delivery & Beyond
Watch now
Webinar
Helphouse: How Repetitive Questions Kill Good Customer Service
Watch now
Webinar
Key factors for a successful customer service automation launch
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