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Go beyond the chatbot hype and boost your customer service with automation to improve your CX.

We enable brands to deliver quality customer service through meaningful conversations.

Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.

Resource Library

Take a look around and explore our various resources: Watch our webinars, read our blog posts, check out our case studies and get insights from our guides and podcasts.

Resource Library

Take a look around and explore our various resources: Watch our webinars, read our blog posts, check out our case studies and get insights from our guides and podcasts.

AdvancedChatbotGuide_FeatureImage

Guide

The Advanced Guide to Customer Service Chatbots

Enable meaningful conversations by improving CX, boosting efficiency, increasing effectiveness and understanding your customers better.

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Recently added.

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Podcast

Zendesk: The Rise of Conversational Service | #25

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Blog

Why Chatbots Are Key to Customer Service Accessibility

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Guide

In Banking We Trust: Getting Closer to Your Customers

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Blog

We Need a Chatbot. Where Do We Start?

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Podcast

Microsoft: The Value of Customer Feedback | #24

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Blog

Why Accessibility in Customer Service Is Not Nice-to-Have...

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Guide

How to Buy a Customer Service Chatbot

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Guide

How to Calculate the Cost of a Customer Service Chatbot

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Podcast

BT: Innovation in Customer Experience | #23

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Case Study

How Chilly’s Solves Customers Requests in Just 22 Seconds

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Guide

Modern CX Service - Automation to Agent: A...

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Blog

Why Most Chatbots Suck (And How to Fix It)

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Guide

Beyond the Hype: Chatbot Technology Demystified

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Podcast

Salesupply: Outsourcing Customer Service | #22

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Webinar

We're Not Your Parents' Bank: Paving New Ways of Customer...

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Webinar

Trust Matters: How Scaling Up With Chatbots Brings You...

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Blog

How to Create a Better Employee Experience With Low-Code...

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Podcast

Zendesk: The Digital Tipping Point | #21

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Blog

Kindness Is a Foundation: How To Build A Kind Culture

Listen now

Podcast

Matt Dixon: The Effortless Experience | #20

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Case Study

How Holidu Offers Efficient Pre-Booking Support Within Just...

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Case Study

How ARMEDANGELS empowers customers digitally with a...

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Blog

How to Survive the Busiest Season of the Year With...

Watch Now

Webinar

How Chilly’s Bottles Masters Seasonal Peaks with Customer...

Download now

Guide

Don't Let Customer Service Automation Slide this Christmas

Watch Now

Webinar

How to create personlized customer service experiences with...

Read now

Blog

B2C vs. B2B: How Many Chatbots Does Your Company Really...

Listen now

Podcast

helphouse: Happy Agents, Happy Customers | #19

Read now

Blog

5 Reasons to Automate Your Customer Service With Chatbots...

Read now

Guide

Customer Service Chatbots: Solvemate Benchmark Report 2020

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Guide

Best Practices to Deploy Your Chatbot for Maximum...

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Guide

How to Boost Efficiency With Customer Service Chatbots

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Guide

How to Improve the Customer Experience (CX) with Automation

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Guide

Setting the Scene for Customer Service Chatbots

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Blog

4 Reasons Why Chatbots are the Perfect Concierges for Hotels

Watch Now

Webinar

How to Create Meaningful Conversations with Customer...

Read now

Blog

How Voice Will Shape the Future of Chatbots in Customer...

Listen now

Podcast

OTTO: Voice, Bots & Customer Service | #18

Read now

Case Study

How On keeps customers happy on two continents

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Blog

How to Create a Voice Chatbot

Read now

Blog

The Next Wave of Customer Service Chatbots

Read now

Blog

How Dynamic Conversational Chatbots Deliver Where Static...

Listen now

Podcast

RingCentral: Customer Service & Remote Work | #17

Read now

Blog

How to Boost Your Customer Service Experience With...

Read now

Guide

The Advanced Guide to Customer Service Chatbots

Watch now

Webinar

How On Stepped Up Their Customer Self-Service Game with...

Watch Now

Webinar

How JustPark, Solvemate and Zendesk created an...

Read now

Blog

5 Reasons Why Customer Service is Not Considered Strategic...

Listen now

Podcast

HHL: Customer-Obsessed Culture | #16

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Blog

How to Enable Meaningful Conversations With Customer...

Read now

Blog

How to Motivate Yourself When You Feel Down at Work

Watch now

Webinar

RingCentral: How to Skyrocket CX in 2021

Watch now

Webinar

musicMagpie: When Is It Time to Automate?

Listen now

Podcast

SAP: B2B Customer Service | #15

Read now

Blog

The Battle of Bots: NLP vs. Multiple-Choice Chatbot

Read now

Guide

Beginner's Guide to Customer Service Chatbots

Read now

Blog

How Chatbots Are Getting Smarter With NLP

Read now

Guide

How to Create a Customer Service Funnel

Watch now

Webinar

How to Keep Your Customer Service From Getting Flooded on...

Watch now

Webinar

Why JustPark Customers Fell in Love With Solvemate's Chatbot

Watch now

Webinar

Zendesk: Leading Customer Service Through Change

Watch now

Webinar

parcelLab: Holistic Customer Service – First Contact,...

Watch now

Webinar

Helphouse: How Repetitive Questions Kill Good Customer...

Watch now

Webinar

Key factors for a successful customer service automation...

Read now

Case Study

How musicMagpie cut live chat waiting times by 88% during...

Read now

Case Study

How Creditplus achieved 85%+ CSAT through service automation

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Case Study

How JustPark decreased their contact ratio by 40%

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Case Study

How Berliner Sparkasse created a 24/7 customer service...

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Case Study

How eGym grew customer base by 40%, and cut service tickets...

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Case Study

How Formlabs cut 16% of all incoming customer service...

Read now

Case Study

How Nuri is disrupting the banking industry while keeping...

Read now

Case Study

How Globetrotter successfully increased its self-service...

Read now

Blog

5 Customer Service Trends That Will Skyrocket Your CX in...

Read now

Blog

5 Ways to Boost Remote Service Agents’ Productivity

Read now

Blog

Why Automation and Personalization Are the Perfect Match

Read now

Blog

Beyond Agile: Empowering Customer Care

Read now

Blog

Ultimate Guide to Boost Your Self-Service Strategy

Read now

Blog

How Developing a Great Engineering Culture Helps Improve...

Read now

Blog

4 Must-Have Skills of a Chatbot to Make Customers Happy

Read now

Blog

Busted: 5 Common Myths About Chatbots

Read now

Blog

6 Things We Learned Shadowing Customer Service Agents

Read now

Blog

Automation Gives Consumers What They Want (4 Insights From...

Read now

Blog

How Retailers Can Reduce Customer Service Enquiries During...

Read now

Blog

Not All Chatbots Are the Same: How to Narrow Down Your...

Read now

Blog

Building the Case for a Customer Service Chatbot

Read now

Blog

Why Omnichannel Customer Service Is Flawed & What You Can...

Read now

Blog

Why bad reviews are essential for your business

Read now

Blog

Available now: The Customer Service Funnel White Paper

Read now

Blog

6 reasons why customer service agents are everyday heroes

Read now

Blog

Key factors for a successful customer service automation...

Read now

Blog

5 benefits a support engineer will bring to your customers...

Read now

Blog

Show your customers you care—and keep them for life

Read now

Blog

Why business is ultimately about service

Read now

Blog

Thinking about getting a customer service chatbot? Read...

Read now

Blog

Live chat vs chatbot: Which one delivers a better service...

Read now

Blog

How to hire and retain talented customer service staff

Read now

Blog

How to deliver stellar customer service with a remote team

Read now

Blog

Want to design a world-class customer service chatbot? Not...

Read now

Blog

The ultimate guide to customer onboarding

Read now

Blog

5 ways to fix customer service (from a HR manager’s...

Read now

Blog

Customer service - why is it so hard to get it right?

Read now

Blog

3 reasons your service team will love service chatbots

Read now

Blog

Customer service in a new era of online shopping

Read now

Blog

The good, bad and the ugly: 8 of the funniest customer...

Read now

Blog

Don’t drop the ball: Reliable 3rd Party Integrations

Read now

Blog

Cheat sheet: 10 Best customer service techniques for your...

Read now

Blog

Rock these 6 customer service trends in 2020

Read now

Blog

Keep online shoppers happy during the Black Friday rush -...

Read now

Blog

Customer service chatbots: dos & don’ts for eCommerce...

Read now

Blog

4 ways customer service chatbots will transform your...

Read now

Blog

5 steps for a successful chatbot project

Read now

Blog

Spending saved time - how chatbots make customer service a...

Read now

Blog

5 steps to a successful self-service channel

Read now

Blog

Announcing our Handbook: “Beginner’s guide to customer...

Read now

Blog

What everyone should know about customer experience

Read now

Blog

How to combine AI and customer service?

Read now

Blog

Get your Zen: Solvemate is now on Zendesk Marketplace

Read now

Blog

Boost your customer experience with AI

Read now

Blog

Solvemate launches on Freshworks Marketplace

Load more

Read now

Blog

Why Chatbots Are Key to Customer Service Accessibility

Read now

Blog

We Need a Chatbot. Where Do We Start?

Read now

Blog

Why Accessibility in Customer Service Is Not Nice-to-Have but Necessary

Read now

Blog

Why Most Chatbots Suck (And How to Fix It)

Read now

Blog

How to Create a Better Employee Experience With Low-Code Automation

Read now

Blog

Kindness Is a Foundation: How To Build A Kind Culture

Read now

Blog

How to Survive the Busiest Season of the Year With Automation

Read now

Blog

B2C vs. B2B: How Many Chatbots Does Your Company Really Need?

Read now

Blog

5 Reasons to Automate Your Customer Service With Chatbots Right Now

Read now

Blog

4 Reasons Why Chatbots are the Perfect Concierges for Hotels

Read now

Blog

How Voice Will Shape the Future of Chatbots in Customer Service

Read now

Blog

How to Create a Voice Chatbot

Read now

Blog

The Next Wave of Customer Service Chatbots

Read now

Blog

How Dynamic Conversational Chatbots Deliver Where Static Flows Fail

Read now

Blog

How to Boost Your Customer Service Experience With Multilingual Chatbots

Read now

Blog

5 Reasons Why Customer Service is Not Considered Strategic - Still

Read now

Blog

How to Enable Meaningful Conversations With Customer Service Automation

Read now

Blog

How to Motivate Yourself When You Feel Down at Work

Read now

Blog

The Battle of Bots: NLP vs. Multiple-Choice Chatbot

Read now

Blog

How Chatbots Are Getting Smarter With NLP

Read now

Blog

5 Customer Service Trends That Will Skyrocket Your CX in 2021

Read now

Blog

5 Ways to Boost Remote Service Agents’ Productivity

Read now

Blog

Why Automation and Personalization Are the Perfect Match

Read now

Blog

Beyond Agile: Empowering Customer Care

Read now

Blog

Ultimate Guide to Boost Your Self-Service Strategy

Read now

Blog

How Developing a Great Engineering Culture Helps Improve Customer Service

Read now

Blog

4 Must-Have Skills of a Chatbot to Make Customers Happy

Read now

Blog

Busted: 5 Common Myths About Chatbots

Read now

Blog

6 Things We Learned Shadowing Customer Service Agents

Read now

Blog

Automation Gives Consumers What They Want (4 Insights From Customer Service Leaders)

Read now

Blog

How Retailers Can Reduce Customer Service Enquiries During Peak Season

Read now

Blog

Not All Chatbots Are the Same: How to Narrow Down Your Search

Read now

Blog

Building the Case for a Customer Service Chatbot

Read now

Blog

Why Omnichannel Customer Service Is Flawed & What You Can Do About It

Read now

Blog

Why bad reviews are essential for your business

Read now

Blog

Available now: The Customer Service Funnel White Paper

Read now

Blog

6 reasons why customer service agents are everyday heroes

Read now

Blog

Key factors for a successful customer service automation launch

Read now

Blog

5 benefits a support engineer will bring to your customers (and your product)

Read now

Blog

Show your customers you care—and keep them for life

Read now

Blog

Why business is ultimately about service

Read now

Blog

Thinking about getting a customer service chatbot? Read this first.

Read now

Blog

Live chat vs chatbot: Which one delivers a better service experience?

Read now

Blog

How to hire and retain talented customer service staff

Read now

Blog

How to deliver stellar customer service with a remote team

Read now

Blog

Want to design a world-class customer service chatbot? Not without UX testing!

Read now

Blog

The ultimate guide to customer onboarding

Read now

Blog

5 ways to fix customer service (from a HR manager’s perspective)

Read now

Blog

Customer service - why is it so hard to get it right?

Read now

Blog

3 reasons your service team will love service chatbots

Read now

Blog

Customer service in a new era of online shopping

Read now

Blog

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

Read now

Blog

Don’t drop the ball: Reliable 3rd Party Integrations

Read now

Blog

Cheat sheet: 10 Best customer service techniques for your team

Read now

Blog

Rock these 6 customer service trends in 2020

Read now

Blog

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

Read now

Blog

Customer service chatbots: dos & don’ts for eCommerce companies

Read now

Blog

4 ways customer service chatbots will transform your service experience

Read now

Blog

5 steps for a successful chatbot project

Read now

Blog

Spending saved time - how chatbots make customer service a better place to work

Read now

Blog

5 steps to a successful self-service channel

Read now

Blog

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

Read now

Blog

What everyone should know about customer experience

Read now

Blog

How to combine AI and customer service?

Read now

Blog

Get your Zen: Solvemate is now on Zendesk Marketplace

Read now

Blog

Boost your customer experience with AI

Read now

Blog

Solvemate launches on Freshworks Marketplace

Load more