Resource library.

Take a look around and explore our various resources: Watch our webinars, read our blog posts, check out our case studies and get insights from our white papers, handbooks and podcasts.

Resource library.

Take a look around and explore our various resources: Watch our webinars, read our blog posts, check out our case studies and get insights from our white papers, handbooks and podcasts.

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WHITE PAPER

The Customer Service Funnel

Guide your customers towards a great service experience. In our white paper, you learn how to create a state-of-the-art customer service strategy with automation and a human touch.

Download

Recently added.

Read now

Case Study

How Bitwala is disrupting the banking industry while keeping its inbox empty

Read now

Blog

Beyond Agile: Empowering customer care

Listen now

Podcast (DE)

Rethinking customer service with freenet

Listen now

Podcast (DE)

Detecting emotions: Real-time speech analysis through artificial intelligence

Read now

Blog

Ultimate guide to boost your self-service strategy

Read now

Blog

How developing a great engineering culture helps improve customer service

Read now

Case Study

How musicMagpie cut live chat waiting times by 88% during COVID-19

Read now

Case Study

How Creditplus achieved 85%+ CSAT through service automation

Watch now

Webinar

How to keep your customer service from getting flooded on Black Friday

Listen now

Podcast (DE)

The art of escalation in customer service with sendinblue

Listen now

Podcast (DE)

Customer service via WhatsApp with helphouse.io

Read now

Blog

4 must-have skills of a chatbot to make customers happy

Watch now

Webinar

The birth of Parky

Read now

Blog

Busted: 5 common myths about chatbots

Listen now

Podcast (DE)

The era of consumer-based service

Watch now

Webinar

Leading customer service through change

Read now

Blog

6 things we learned shadowing customer service agents

Listen now

Podcast (DE)

How to interact with your customers with X-LETIC

Listen now

Podcast (DE)

How to handle customer service remotely with Freeletics

Read now

Blog

Automation gives consumers what they want (4 insights from customer service leaders)

Read now

Blog

How retailers can reduce customer service enquiries during peak season

Listen now

Podcast (DE)

Urban Sports Club: Good customer service = good marketing?

Read now

Case Study

How Fintiba achieved a self-service rate of 75%

Read now

Blog

Not all chatbots are the same: How to narrow down your search

Read now

Blog

Building the case for a customer service chatbot

Listen now

Podcast (DE)

Multilingual customer support with Babbel

Watch now

Webinar

Holistic customer service: First contact, delivery and beyond

Watch now

Webinar

How repetitive questions kill good customer service

Listen now

Podcast (DE)

Choosing the right CRM system with Cintellic

Listen now

Podcast (DE)

How brands4friends keeps their customers happy with empathy

Read now

Blog

Why omnichannel customer service is flawed—and what you can do about it

Read now

Blog

Why bad reviews are essential for your business

Listen now

Podcast (DE)

The most important KPIs in customer service with Zendesk

Read now

Case Study

How JustPark decreased their contact ratio by 40%

Read now

Case Study

How Berliner Sparkasse created a 24/7 customer service strategy

Listen now

Podcast (DE)

Deep dive consumer apps and customer service with N26

Read now

Guide

The customer service funnel white paper

Read now

Blog

Available now: The Customer Service Funnel White Paper

Read now

Blog

6 reasons why customer service agents are everyday heroes

Listen now

Podcast (DE)

Quantum accelerated AI: Quantum computers and intelligent systems

Read now

Blog

Key factors for a successful customer service automation launch

Watch now

Webinar

Key factors for a successful customer service automation launch

Listen now

Podcast (DE)

Robots on the road to world domination?

Listen now

Podcast (DE)

AI and leadership ethics

Read now

Blog

5 benefits a support engineer will bring to your customers (and your product)

Read now

Blog

Show your customers you care—and keep them for life

Read now

Blog

Why business is ultimately about service

Read now

Blog

Thinking about getting a customer service chatbot? Read this first.

Listen now

Podcast (DE)

How does automated document recognition work?

Listen now

Podcast (DE)

What happens in the algorithmic black box?

Read now

Blog

Live chat vs chatbot: Which one delivers a better service experience?

Read now

Blog

How to hire and retain talented customer service staff

Listen now

Podcast (DE)

Robots on the advance: How they are changing our lives

Read now

Blog

How to deliver stellar customer service with a remote team

Read now

Blog

Want to design a world-class customer service chatbot? Not without UX testing!

Read now

Blog

The ultimate guide to customer onboarding

Listen now

Podcast (DE)

New era in online marketing thanks to AI and multi-touch attribution

Read now

Blog

5 ways to fix customer service (from a HR manager’s perspective)

Listen now

Podcast (DE)

AI in logistics

Read now

Blog

Customer service - why is it so hard to get it right?

Read now

Blog

3 reasons your service team will love service chatbots

Listen now

Podcast (DE)

New era in online marketing thanks to AI and multi-touch attribution

Read now

Blog

Customer service in a new era of online shopping

Listen now

Podcast (DE)

Conversational Interfaces and the future of language [EN]

Read now

Blog

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

Listen now

Podcast (DE)

AI in logistics

Read now

Case Study

How SumUp cut agent demand by 22%, and scaled up customer service

Read now

Case Study

How eGym grew customer base by 40%, and cut service tickets by 30%

Listen now

Podcast (DE)

AI in digital advertising

Listen now

Podcast (DE)

Bringing AI Readiness into your business

Listen now

Podcast (DE)

How computers recognise images and videos

Read now

Blog

Don’t drop the ball - Reliable 3rd Party Integrations

Read now

Blog

Cheat sheet: 10 Best customer service techniques for your team

Listen now

Podcast (DE)

Neural networks explained in a simple way

Read now

Blog

Rock these 6 customer service trends in 2020

Read now

Blog

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

Read now

Blog

Customer service chatbots: dos & don’ts for eCommerce companies

Listen now

Podcast (DE)

E-Commerce and Machine Learning

Listen now

Podcast (DE)

How personalisation changes our lives

Read now

Case Study

How Formlabs cut 16% of all incoming customer service requests

Read now

Case Study

How Contorion decreased after-sales calls by 40%

Read now

Blog

4 ways customer service chatbots will transform your service experience

Listen now

Podcast (DE)

Deploying artificial intelligence in cars

Read now

Blog

5 steps for a successful chatbot project

Read now

Blog

Spending saved time - how chatbots make customer service a better place to work

Read now

Guide

Beginner's guide to customer service chatbots

Read now

Blog

5 steps to a successful self-service channel

Listen now

Podcast (DE)

Artificial intelligence 101

Read now

Blog

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

Read now

Blog

What everyone should know about customer experience

Read now

Blog

How to combine AI and customer service?

Read now

Blog

Get your Zen: Solvemate is now on Zendesk Marketplace

Read now

Blog

Boost your customer experience with AI

Read now

Blog

Solvemate launches on Freshworks Marketplace

Load more

Read now

Blog

Beyond Agile: Empowering customer care

Read now

Blog

Ultimate guide to boost your self-service strategy

Read now

Blog

How developing a great engineering culture helps improve customer service

Read now

Blog

4 must-have skills of a chatbot to make customers happy

Read now

Blog

Busted: 5 common myths about chatbots

Read now

Blog

6 things we learned shadowing customer service agents

Read now

Blog

Automation gives consumers what they want (4 insights from customer service leaders)

Read now

Blog

How retailers can reduce customer service enquiries during peak season

Read now

Blog

Not all chatbots are the same: How to narrow down your search

Read now

Blog

Building the case for a customer service chatbot

Read now

Blog

Why omnichannel customer service is flawed—and what you can do about it

Read now

Blog

Why bad reviews are essential for your business

Read now

Blog

Available now: The Customer Service Funnel White Paper

Read now

Blog

6 reasons why customer service agents are everyday heroes

Read now

Blog

Key factors for a successful customer service automation launch

Read now

Blog

5 benefits a support engineer will bring to your customers (and your product)

Read now

Blog

Show your customers you care—and keep them for life

Read now

Blog

Why business is ultimately about service

Read now

Blog

Thinking about getting a customer service chatbot? Read this first.

Read now

Blog

Live chat vs chatbot: Which one delivers a better service experience?

Read now

Blog

How to hire and retain talented customer service staff

Read now

Blog

How to deliver stellar customer service with a remote team

Read now

Blog

Want to design a world-class customer service chatbot? Not without UX testing!

Read now

Blog

The ultimate guide to customer onboarding

Read now

Blog

5 ways to fix customer service (from a HR manager’s perspective)

Read now

Blog

Customer service - why is it so hard to get it right?

Read now

Blog

3 reasons your service team will love service chatbots

Read now

Blog

Customer service in a new era of online shopping

Read now

Blog

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

Read now

Blog

Don’t drop the ball - Reliable 3rd Party Integrations

Read now

Blog

Cheat sheet: 10 Best customer service techniques for your team

Read now

Blog

Rock these 6 customer service trends in 2020

Read now

Blog

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

Read now

Blog

Customer service chatbots: dos & don’ts for eCommerce companies

Read now

Blog

4 ways customer service chatbots will transform your service experience

Read now

Blog

5 steps for a successful chatbot project

Read now

Blog

Spending saved time - how chatbots make customer service a better place to work

Read now

Blog

5 steps to a successful self-service channel

Read now

Blog

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

Read now

Blog

What everyone should know about customer experience

Read now

Blog

How to combine AI and customer service?

Read now

Blog

Get your Zen: Solvemate is now on Zendesk Marketplace

Read now

Blog

Boost your customer experience with AI

Read now

Blog

Solvemate launches on Freshworks Marketplace

Load more

Listen now

Podcast (DE)

Rethinking customer service with freenet

Listen now

Podcast (DE)

Rethinking customer service with freenet

Listen now

Podcast (DE)

The art of escalation in customer service with sendinblue

Listen now

Podcast (DE)

Customer service via WhatsApp with helphouse.io

Listen now

Podcast (DE)

The era of consumer-based service

Listen now

Podcast (DE)

How to interact with your customers with X-LETIC

Listen now

Podcast (DE)

How to handle customer service remotely with Freeletics

Listen now

Podcast (DE)

Urban Sports Club: Good customer service = good marketing?

Listen now

Podcast (DE)

Multilingual customer support with Babbel

Listen now

Podcast (DE)

Choosing the right CRM system with Cintellic

Listen now

Podcast (DE)

How brands4friends keeps their customers happy with empathy

Listen now

Podcast (DE)

The most important KPIs in customer service with Zendesk

Listen now

Podcast (DE)

Deep dive consumer apps and customer service with N26

Listen now

Podcast (DE)

Detecting emotions: Real-time speech analysis through artificial intelligence

Listen now

Podcast (DE)

Detecting emotions: Real-time speech analysis through artificial intelligence

Listen now

Podcast (DE)

Quantum accelerated AI: Quantum computers and intelligent systems

Listen now

Podcast (DE)

Robots on the road to world domination?

Listen now

Podcast (DE)

AI and leadership ethics

Listen now

Podcast (DE)

How does automated document recognition work?

Listen now

Podcast (DE)

What happens in the algorithmic black box?

Listen now

Podcast (DE)

Robots on the advance: How they are changing our lives

Listen now

Podcast (DE)

New era in online marketing thanks to AI and multi-touch attribution

Listen now

Podcast (DE)

Conversational Interfaces and the future of language [EN]

Listen now

Podcast (DE)

AI in logistics

Listen now

Podcast (DE)

AI in digital advertising

Listen now

Podcast (DE)

Bringing AI Readiness into your business

Listen now

Podcast (DE)

How computers recognise images and videos

Listen now

Podcast (DE)

Neural networks explained in a simple way

Listen now

Podcast (DE)

E-Commerce and Machine Learning

Listen now

Podcast (DE)

How personalisation changes our lives

Listen now

Podcast (DE)

Deploying artificial intelligence in cars

Listen now

Podcast (DE)

Artificial intelligence 101

Load more

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