Does your customer service need support during COVID-19? We can help!
As a telecom provider you connect people. Help them save time when they need to connect with you.
How much can you really save with customer service chatbots?Chatbot ROI Calculator
Keeping customers happy is no easy feat when switching costs are so low. Offer your customers an instant access point to a great service experience to retain them and maximise revenue. Our chatbot can answer even personalised requests throughout the journey - so your customers get the most out of their purchases.
For a personalised service experience.
In a crowded market, service becomes your crucial differentiator. Improve your service experience through automation.
Nobody likes calling about details on the phone bill. Solvemate lets customers get an answer in just 20 seconds - that’s how you build loyalty.
We’ve all been there: the internet connection goes down and work becomes impossible, or you run out of data on your travels and don’t know how to top it up. Solvemate helps your customers diagnose the problem and fix it - without having to call a hotline.
Use a simple API connection to up-sell and generate more revenue by automating personalised requests, such as
- Data top-ups
- Device or plan upgrades
- Making a payment
- Tailored packages (WiFi, TV, landline, long distance calls)
- PPV purchases
Solvemate integrates with any modern CRM system. It stores the chatbot transcripts in your CRM system, and can hand over to your team via phone, live chat or a CRM-ticket, so your service team is always in the loop. With Solvemate, it’s easy to be where your customers are: you can incorporate the chatbot on your website, your mobile app or even inside the Facebook messenger.