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Our story started with a phone call. Our founder Erik received a call from his father: help him fix a mysterious IT issue. Erik noticed that the fastest way to nail down the problem was to ask multiple-choice questions.
Solvemate is built around asking the right questions, at the right time. Since 2015, our technology has helped over 10,000,000 people find solutions quicker than any other service automation provider on the market. We apply machine learning to actively guide people to the right answer, with the same multiple-choice principle that helped Erik.
Now, for the first time, customers don’t have to wait for an answer, and companies don’t have to deal with the same queries over and over again. The result? A lot of time saved for consumers looking for quick answers to their very specific questions and a lot of time gained for customer service agents so they can deliver the quality customer service they strive to achieve every day.
Secured first 7-figure funding
First paying customers!
Solved first 100,000 conversations successfully
Reached 250,000 successful conversations
Multi-million funding round for growth
Reached 1,000,000 successful conversations
Became a top rated AI platform on Capterra
Reached team diversity milestone of more than 20 nationalities
Decided to become a remote-first company (with a HQ in Berlin)
Launched the 3rd and 4th algorithm inside our product to elevate our contextual conversation engine to the next level
Erik Pfannmöller is the CEO and one of the founding members of Solvemate. Erik is a serial entrepreneur with a deep passion for AI and Software. Erik started out as a professional sportsman in white water canoe slalom. His sports endeavours culminated in becoming World Champion in 2007. In 2015 he founded and became CEO of Solvemate. Prior to Solvemate, Erik founded an eCommerce platform that he lead for four years with up to 100 employees. Erik is the father of three kids and enjoys Geocaching, mountain biking as well as the beauty of nature. He is a part of Leaders for Climate Action and a sustainability supporter. Finally, Erik is obsessed with company culture and a strong believer in the Golden Rule. Learn more about Erik by visiting his website.
Jürgen Vogel is Chief Technology Officer (CTO) and co-founder of Solvemate. Jürgen helped found Solvemate when he observed that it’s difficult for companies to fulfill customer’s expectations for fast and reliable service. Today, Solvemate creates a personalised experience and sets the stage for lasting customer loyalty. Before founding Solvemate, Jürgen worked as a developer and coach in e-commerce and is now a partner at the consultancy etribes in addition to his work at Solvemate.
Sylvia Jensen is CMO at Solvemate. Sylvia is responsible for creating the marketing strategy and leading the team to accelerate Solvemate’s growth in key markets using data-driven insights. Over the last 25 years Sylvia has held various marketing leadership roles for technology companies such as Oracle Marketing Cloud, Eloqua, Spryker, Acquia, and WebEx. She thoroughly enjoys the art and science that technology plays in helping marketers develop, deliver and manage amazing digital customer experiences every day.
Paulina von Mirbach-Benz is the Head of Sales and Partnerships at Solvemate. Paulina is responsible for driving global growth by helping companies get the most from their customer service automation strategy. She is passionate about creating real value for customers and driving change. Before joining Solvemate, Paulina was responsible for sales and international growth in various leadership roles in the FMCG and Automotive industry.
Solvemate is supported by the ProFIT-Program of Investitionsbank Berlin. Currently Solvemate researches how to also answer customer service requests via phone and E-Mail by enhancing its Contextual Conversation Engine. Also, even more granular no-code automationflows will be implemented. This project is co-financed by the European Fund for Regional Development (EFRE).