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Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
Discover our features to create meaningful conversations in an instant, scalable and cost effective way.
We integrate with the best! Solvemate is built to fit into your existing tools and workflows. Find out more.
We enable brands to deliver quality customer service through meaningful conversations. By empowering customer service departments with automation and insights, they are able to provide the right help at the right time for their customers. Our core aspiration as a chatbot vendor is for brands to use exceptional service to exceed customer’s expectations, drive loyalty and grow lifetime customer value.
Today’s customers expect to reach out to brands through more channels than ever before. It’s important to offer an easy way for customers to contact you but ultimately, channels can be used strategically to build the best service funnel for your business. First and foremost, your fully branded Solvemate chatbot (widget) should live on your homepage and/or inside your iOS/Android app. The Solvemate chatbot can also be accessed from WhatsApp or other messenger platforms. The integration is as easy as copy-pasting a few lines of code or API keys. All conversations are automatically handled by the bot and a handover to a human agent is only one click away.
No more frustrating bot experiences. Our unique Solvemate Contextual Conversation Engine™️ uses a powerful combination of natural language processing (NLP) and dynamic decision trees (DDT) to precisely understand your customers. Users can either type or click buttons - we have a dynamic system that combines the best of decision tree logic and natural language input. Our chatbot is context-aware by channel and individual user to solve highly personalized requests. Offer a multilingual service experience by creating a bot in any language. If necessary, a human agent is always just a click away and handovers to your existing CRM or ticketing system are seamless.
Solvemate’s Automation Builder helps you model your customer service process and streamlines service requests so you can use the power of automation to create meaningful conversations at every touchpoint in your customer service journey. Use both general and authenticated information to funnel requests to the right agent through any of your customer service systems. Increase efficiency, effectiveness and overall team morale as agents focus their time on high quality customer care.
Personalize your user’s journey through every step of the customer service funnel. From creating an on-brand bot and sending personalized messages to having a personalized bot flow, Solvemate Personalization allows you to use Variables and Authentication to create the type of meaningful conversations your customers will reward.
We live transparency. Our finance customers aren’t the only ones with high security standards. We adhere to the strictest regulations and provide the highest level of security to our customers. We are GDPR compliant and store data only within the European Union as our platform is hosted in Germany.
Less repetitive requests and frustration, more relationship building. Solvemate helps you discover the true power of self-service.
Connect with us to learn how we can help you scale your customer service with automation.
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