Go beyond the chatbot hype and boost your customer service with automation to improve your CX.

We enable brands to deliver quality customer service through meaningful conversations.

Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.

Why Solvemate?

We enable brands to deliver quality customer service through meaningful conversations. By empowering customer service departments with automation and insights, they are able to provide the right help at the right time for their customers. Our core aspiration is for brands to use exceptional service to exceed customer’s expectations, drive loyalty and grow lifetime customer value.

See how it works

Why Solvemate?

We enable brands to deliver quality customer service through meaningful conversations. By empowering customer service departments with automation and insights, they are able to provide the right help at the right time for their customers. Our core aspiration is for brands to use exceptional service to exceed customer’s expectations, drive loyalty and grow lifetime customer value.

See how it works


Introducing the platform for
meaningful conversations


Our platform is powered by smart conversational AI that allows brands to deliver quality customer service, faster.
It is designed to create highly personalized chatbot conversations at scale.

Our Contextual Conversation Engine™️

No more frustrating bot experiences. Our unique Contextual Conversation Engine™️ uses a powerful combination of natural language processing (NLP) and dynamic decision trees (DDT) to precisely understand your customers. It is context-aware by knowing channels and users and is thereby able to solve highly personalized requests. Offer a multilingual service experience by creating a bot in any language and currently empower English and German bot with NLP.

For troubleshooting more complex cases, a human agent is always only one click away. Handovers are possible via live chat, phone, form or email - connecting your customers via their preferred channel. In the process, all relevant data is transferred to your internal system so that the handover is seamless without any loss of information.

third-party

Third party APIs

database

Database

user-authentication

User Authentication

user-data

User data

variables

Variables

Our conversation builder

No IT support is needed to get started with your chatbot. Just copying & pasting 6 lines of code will do the trick. Our conversation builder guides you through the process, so you can build great conversational experiences with ease. Our platform was built to empower customer service teams from day 1 and requires little maintenance.

Our conversation training

From our insights you can generate deep learnings on the customer journey to further optimise your service experience. Reviewing past conversations clustered by machine learning (ML) with recommended solutions allows you to further improve your solutions.And our Customer Success team is there to provide market insights and guide you to become a true chatbot expert. Using the training view, you can easily enter all necessary content, map questions and answers together and always manage your bot’s knowledge levels.


Our security promise

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  • We live transparency. Our finance customers aren’t the only ones with high security standards. We adhere to the strictest regulations and provide the highest level of security to our customers. We are GDPR compliant and store data only within the European Union as our platform is hosted in Germany.

Book a demo.

See how Solvemate will save you costs and resolve requests from day one. The call takes less than 30 minutes, no obligations, no strings attached.