Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
We enable brands to deliver quality customer service through meaningful conversations.
Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.
Today’s customers expect to reach out to brands through more channels than ever before. It’s important to offer an easy way for customers to contact you but ultimately, channels can be used strategically to build the best service funnel for your business. First and foremost, your fully branded Solvemate chatbot (widget) should live on your homepage and/or inside your iOS/Android app. The Solvemate chatbot can also be accessed from WhatsApp or other messenger platforms. The integration is as easy as copy-pasting a few lines of code or API keys. All conversations are automatically handled by the bot and a handover to a human agent is only one click away.
No more frustrating bot experiences. Our unique Solvemate Contextual Conversation Engine™️ uses a powerful combination of natural language processing (NLP) and dynamic decision trees (DDT) to precisely understand your customers. Users can either type or click buttons - we have a dynamic system that combines the best of decision tree logic and natural language input. Our chatbot is context-aware by channel and individual user to solve highly personalized requests.
Offer a multilingual service experience by creating a bot in any language. If necessary, a human agent is always just a click away and handovers to your existing CRM or ticketing system are seamless.
Third party APIs
Database
User Authentication
User data
Variables
No more frustrating bot experiences. Our unique Solvemate Contextual Conversation Engine™️ uses a powerful combination of natural language processing (NLP) and dynamic decision trees (DDT) to precisely understand your customers. Users can either type or click buttons - we have a dynamic system that combines the best of decision tree logic and natural language input. Our chatbot is context-aware by channel and individual user to solve highly personalized requests.
Offer a multilingual service experience by creating a bot in any language. If necessary, a human agent is always just a click away and handovers to your existing CRM or ticketing system are seamless.
Third party APIs
Database
User Authentication
User data
Variables
Solvemate’s Automation Builder helps you model your customer service process and streamlines service requests so you can use the power of automation to create meaningful conversations at every touchpoint in your customer service journey. Use both general and authenticated information to funnel requests to the right agent through any of your customer service systems. Increase efficiency, effectiveness and overall team morale as agents focus their time on high quality customer care.
Personalize your user’s journey through every step of the customer service funnel. From creating an on-brand bot and sending personalized messages to having a personalized bot flow, Solvemate Personalization allows you to use Variables and Authentication to create the type of meaningful conversations your customers will reward.
