SELF-IMPROVING

Built-in machine learning for constant improvement.

Our engine progressively learns the most efficient path to the right solutions. It is capable of solving not only easy requests, but does complex, multi-step diagnosis.
“Today’s leading organizations are using machine learning–based tools to automate decision processes, and they’re starting to experiment with more-advanced uses of AI for digital transformation.”
TRAINING

Easily train your virtual agent with proactive guidance.

Our algorithm detects improvement potential and proactively gives your staff a to-do list. This way, your virtual agent gets smarter every day.
“AI technologies will be the most disruptive class of technologies over the next 10 years due to radical computational power, near-endless amounts of data and unprecedented advances in deep neural networks.”
INTEGRATION

Seamless integration into your existing workflow.

In situations where your virtual agent can’t help, it will hand over to a human agent – either by creating a CRM ticket or connecting to live-chat.
“AI will make [customer support] conversations natural, effective and will delight customers. [...] And they will become better over time.”
Forrester, "AI Will Fundamentally Transform Customer Service, Forrester blogs, July 27, 2017"

See our customer success stories.

Solvemate helps companies save time and money by automating customer support.

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ANALYSIS

Draw powerful insights from your dashboard.

Analyse where your customers experience problems so you understand how you can improve your virtual agent.
“The potential [for AI] to improve customer service while lowering costs makes this one of the most exciting areas of opportunity.”
CUSTOMISATION

Whitelabel your virtual agent and customise everything.

Use your own questions, images and feedback forms. Stay true to your corporate branding guidelines with custom colours and typefaces.
SECURITY

Designed with the highest security standards in mind.

With features such as two-factor authentication, role management, back-up and version control, you can rest assured that your virtual agent is secure.