Solvemate GmbH

Tempelhofer Ufer 1, 10961 Berlin

Head office: Berlin - Charlottenburg local court HRB 160287 B
VAT identification number: DE296394762

Executive Director: Erik Pfannmöller

We are not liable for the content provided. Pursuant to § 7 par. 1 of TMG (German Tele-Media Act), the law limits our responsibility as a service provider to our own content on these web pages. According to §§8 to 10 of TMG, we are not obligated to monitor third party information provided or stored on our web site. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation.

Terms of Service

1. General

1.1 Solvemate (“We”, “Solvemate”, “us”) operates as a platform where you can
train, test, customize and launch your own virtual agent in specific fields by
inputting your relevant knowledge.

1.2 The Service is provided by Solvemate website as (“Service”). The trained virtual
agent, which can be reached publicly by all the other end users through our
website ( (“Site”), is a part of our Service.

1.3 The User (“you”, “User”) is who ever registered an account through our
website and/or other end user who accesses and utilizes our launched virtual
agent on our Site without registration. When registering as a User, you must agree
to be bound by these Terms of Service. All contractual relationships between
Solvemate and any User using our Service shall be governed by these Terms of
Service until the cancellation of the User account. If you do not agree to
these Terms, do not use this Site or any our Service.

2. Registration

2.1 Usually, registration on our website is the precondition to use our
Service. The User need to use a current account or to create a new account on
Solvemate website to access to our Service.

2.2 The User is responsible for the accuracy of the information necessary for
registration. The User is obligated to keep credentials secret and protect them
against unauthorised use by third parties. In case of misuse or loss of the
credentials or in case of an appropriate suspicion, you must report the same to

2.3 The User must be of legal age and capable of entering into legal binding
agreement to use our Service in your country of residence.

3. Use of Services

3.1 The User may use the Services after registration.

3.2 We provide the platform but we do not guarantee the accuracy of predicted classes
and features. Any misuse or misleading due to our Service does not subject us
to liable for the consequences.

3.3 Suspension of the access to our Service if the continued use of or the
registration for the Service,

• may adversely impact the integrity or security of our Service or the content
of any other User or customer of Solvemate,
• may subject Solvemate, its affiliates, or any third party to liabilities; or
• may be spam, fraudulent or illegal;

3.4 Unless allowed by these Terms of Service and as permitted by the
functionality of the Service, the User agrees,

• not to copy or reproduce our Site or any portion of the Service;
• not to give or sell or otherwise make available our Site or any portion of
the Service to anybody else;
• not to look for or access the code of any portion of the Service that we have
not expressly published for general use.

4. Cancellation of account

4.1 As a registered User, you have right to cancel your account by contacting Solvemate on:
4.2 Solvemate has right to suspend or delete the account if the User violates the Terms of Service.

5. Prohibited use

5.1 As stated in Section 3, any inappropriate or illegal use, manipulation,
or change of the Site and Services is prohibited. It is particularly forbidden
to use our Site and/or Service to distribute illegal information and use information
in such manner that infringes third parties’ right, including use of data subjects’
personal data without consent or valid legal justification.

Furthermore, it is forbidden to

• use temporary e-mail addresses or
• create multiple accounts for disruptive or abusive purposes;

5.2 Solvemate reserves the right to delete any infringing data according to
this Section or suspend accounts of any Users that are violating any of these
Terms of Service.

6. User’s warranty, responsibility

6.1 The User is responsible for the completeness, accuracy, freshness and
legality of the Trained Data provided by him/herself.

7. Limitation of liability

7.1 The User understands and acknowledges that Solvemate will not be liable
for any network-related problems attributable to the operation of the Service
and that network configuration changes may affect the system's performance. In
no event shall Solvemate be liable to the User or any third party for any
general, special, indirect, incidental or consequential damages (including
indirect, special, punitive, or exemplary damages for loss of business, loss of
profits, business interruption, or loss of data) arising out of or connected in
any way with the software, any Service rendered hereunder, or this Terms of
Service, even if Solvemate has been advised of the possibility of such damages,
loss and causes of action (whether in contract, tort including negligence), or
otherwise) shall not exceed the total fees paid by the User hereunder during
the twelve (12) months immediately preceding the event giving rise to
liability. The User agrees that any cause of action arising out of or related
to the Service must commence within one (1) year after the cause of action
accrues, or the cause of action is permanently barred. Because some
jurisdictions do not allow limitations on how long an implied warranty lasts,
all or a portion of the above limitation may not apply to you.

8. Indemnity

8.1 The User agrees to release, indemnify, defend and hold harmless
Solvemate and any of its contractors, agents, employees, officers, directors,
shareholders, affiliates and assigns from all liabilities, claims, damages,
costs and expenses, including reasonable attorney's fees and expenses, of third
parties relating to or arising out of

• your use or misuse of the Services,
• your breach of this Agreement, or
• your infringement upon any intellectual property or other proprietary right
of any person or entity.

We may, at our own expense, assume the defense and control of any matter
otherwise subject to indemnification by the User. Doing so shall not excuse
your indemnity obligations in this Terms of Service. The terms of this
paragraph will survive any termination or cancellation of the User account.

9. Data protection

For detail on how we handle personal data processed in connection with the
use of our Service, please refer to our Privacy Policy published on our

10. Intellectual Property Right

10.1 The content published through our Service or website is subject to
German copyright and Intellectual property rights. Any use not permitted by
German copyright and IP law requires the prior written consent of the provider
or their respective owners. This applies in particular to copying, editing,
translation, storage, processing and reproduction of contents in databases or
other electronic media and systems.

10.2 Contents and rights of third parties are marked as such. The unauthorized
reproduction or distribution of individual contents or complete pages is not allowed
and punishable. Only the production of copies and downloads for personal,
private and non-commercial use is permitted.

11. Jurisdiction

11.1 As Solvemate is based in Germany, German law will apply to all
disputes and the interpretation of these Terms of Service. The German courts
will have non-exclusive jurisdiction over any dispute arising from or related
to your use of the Service.

12. Modifications of Terms of Service

12.1 The latest version of Terms of Service will always be published on this page (
12.2 Solvemate may revise these Terms of Service from time to time when new features being added to the Service, changes in the law or where we need to clarify our position.
12.3 Solvemate would usually contact you via email or via website notice when there are significant changes being made in our Terms of Service.

Privacy Policy

1. Information Solvemate will collect from the User

Solvemate GmbH, Pasteurstraße 18, 10407 Berlin(“we”, “us”) is the
responsible controller and we collect information through our website (
(“Site”) and other touchpoints with our Services, including (mobile)
applications, widgets, administrator interfaces and/or dashboards (“Apps”) in
several places. In order to use our Service, the User (“you”) will register by
providing his/her first name, last name, company name and E-mail address
(“Personal Data”). While using our Service to train a virtual agent, the User
will provide knowledge and know-how in specific fields in forms of Classes,
Features, the relationship between Classes and Features (the “Trained Data).
Further, from your  end users, who are
interactive with our Service through the Apps, we are collecting information
about the conversations that took place and we store the respective feedbacks
(the “Usage Data”).  Personal Data,  Trained Data and Usage Data is also referred
to as ”Information” herein.

2. Use of the information

2.1 Solvemate will process the Information provide the Services. The
statutory basis thus is Art. 6 (1) b) GDPR. Solvemate may collect, process and
use Information for the purpose of identifying, delimiting and removing
malfunctions and errors in Services. An additional statutory basis for this is
Art. 6 (1) f) GDPR, where we consider our mutual interest in due provision of
the Services and the very limited scope and non-sensitive nature of Personal
Data and Trained Data relevant therefore.

Solvemate will transfer Information to third parties if it is required for
statutory or legal reasons. Thus, in accordance with prevailing legal
provisions, we may provide information to criminal prosecution authorities and
courts for prosecution purposes. The statutory basis thus is Art. 6 (1) c)
GDPR. . Otherwise Solvemate will transfer Information to our third party
suppliers, e.g. data center operators etc. 
in order to provide our services only and only as permitted in
accordance with applicable data protection laws and regulations.

Apart from this, Solvemate will not pass on your Personal Data without your
explicit prior consent

2.2 Trained Data and Usage Data will be used to administer our Service and for
internal operations, including troubleshooting, data analysis, testing,
research, statistical and survey purposes, (a) to improve our Service to ensure
that content is presented in the most effective manner for you and for your
computer; (b) to allow you to participate in interactive features of our
Service, when you choose to do so; The statutory basis thus is Art. 6 (1) b)

2.3 We may process your Personal Data for marketing purposes. The statutory
basis is Art. 6 (1) f) GDPR, where we consider our interest in marketing and
the very limited scope and non-sensitive nature of your Personal Data provided
to us. You have the right to ask us not to process your Personal Data for
marketing purposes. We will usually inform you (before collecting your data) if
we intend to use Personal Data for such purposes. You can exercise your right
to prevent such processing by checking certain boxes on the forms we use to
collect your data. You can also exercise the right at any time by contacting us
as set out at the end of this Privacy Policy.

3. Cookies

3.1 Solvemate uses cookies to distinguish you from other users of our
Service. This helps us to provide you with a good experience when you browse
our Service and also allows us to improve the Service. A cookie is a small data
file that we transfer to your computer’s hard disk for record-keeping purposes.

3.2 We use cookies to save your login information for future logins to our
Site. We also utilize session cookies to enable certain features of the
Service, to better understand how you interact with our Service and to monitor
aggregate usage by users and web traffic routing on our website. Session
cookies are deleted from your computer when you log off from the Service and
then close your browser.

You can set up your browser options, to stop your computer accepting cookies or
to prompt you before accepting a cookie from the websites you visit. If you do
not accept cookies, however, you may not be able to use the whole of the Site
or all functionality of the Service.

4. Use of log files

4.1 Solvemate uses log files. This information may include internet
protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks to
analyse trends, administer the site, track User’s movement in the aggregate,
and gather broad demographic information for aggregate use. However, none of
the information stored in our log files, including but not limited to IP addresses,
is linked to other personally identifiable information, i.e. your Personal Data.

At Solvemate we collect aggregate traffic statistics, internet protocol
addresses, browser types, and internet service providers (ISP) using log files.
Traffic statistics include, but are not limited to: referring/exit pages,
date/time stamp, clicking patterns and click through rates. These data are used
to streamline the User’s experience, improve the products and services provided
to users on the Solvemate Website. None of this information, however, is linked
to an identifiable individual, and as previously mentioned, is only used in the

5. Web analysis with Google Analytics

5.1 This Site uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies, i.e. text files stored on your computer to enable analysis of website usage by you. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. In case of activated IP anonymization on this website, however, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf this website's owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website's operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data by Google. You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by this website. In addition, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following link:

6. Data storage & Security

6.1 The data that Solvemate collect from you may be transferred to,
and stored at, a destination outside the European Economic Area (“EEA”). It may
also be processed by staff operating outside the EEA who work for us or for one
of our suppliers. Such staff maybe engaged in, among other things, the
fulfilment of your order, the processing of your payment details and the
provision of support services. We will take all steps reasonably necessary to
ensure that the Information is treated securely and in accordance with this
Privacy Policy and that any transfer to suppliers and processing is carried in
accordance with applicable data protection laws and regulations.

6.2 All information you provide to us is stored on our secure servers. Where we
have given you (or where you have chosen) a password which enables you to
access certain parts of our Site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.

6.3 We hereby explicitly notifies you that data protection and data privacy
during data transfer via open networks such as the Internet cannot be
completely guaranteed under the current state of technology. You understand and
acknowledge that the provider can view, in technical terms, the pages stored on
the web server and, perhaps, other data stored on such server at any time.

7. Access to the information

7.1 After the cancellation of the account, you have right to require us to
delete your Personal Data according to the regulation. You will not have access
to your Trained Data or the Usage Data and the Trained Data or Usage Data  will still be preserved by Solvemate
internally only for the purposes stated previously in the section 2.

8. Modifications of our policy

8.1 Any changes Solvemate may make to our Privacy Policy in the future will be posted on this page ( and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

9. Contact

9.1 Under the General Data Protection Regulation (GDPR), you have a right
to request access to your Personal Data. You also have the right to rectify,
port and delete your data or the right to object to and restrict certain
processing of your data. All requests need to be made to below contact. You can
revoke at any time any consent you have given us. Further, you have a right of
complaint with a data protection authority.  

9.2 Any further questions concerning the Data
Privacy Provisions are welcomed and should be addressed to:


The European General Data Protection Regulation (GDPR) is the most comprehensive EU data privacy law in decades, going into effect on May 25, 2018. Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located.

Solvemate is fully committed to complying with the (GDPR).

When your customers interact with Solvemate on your digital properties, they expect their data to remain secure, and not to be shared with non-desired third parties. We only collect and store information that is necessary to offer our service, and we do this with the consent of our customers. Adding to this, our approach towards privacy, security, and data protection aligns with the goals of GDPR.

Germany is on the forefront when it comes to data protection, and the new GDPR that is now stepping into effect, is another important step in the right direction. Solvemate has always been committed to comply to the German data protection laws and we are now expanding that committment to include GDPR.

Along with a highly secure and robust system architecture, we have in place a variety of security measures that prevent unauthorized access and processing of personal data. To know more about our technical and organizational security measures, check out our Security Policy.

If you have any further questions, please don't hesitate to reach out to