Solvemate GmbH

Legal address: c/o Erik Pfannmöller, Pasteurstraße 18, 10407 Berlin
Office address: Markgrafenstraße 11 @ 4th floor, 10969 Berlin

Head office: Berlin - Charlottenburg local court HRB 160287 B
VAT identification number: DE296394762

Executive Director: Erik Pfannmöller

We are not liable for the content provided. Pursuant to § 7 par. 1 of TMG (German Tele-Media Act), the law limits our responsibility as a service provider to our own content on these web pages. According to §§8 to 10 of TMG, we are not obligated to monitor third party information provided or stored on our web site. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation.

Terms of Service

1. General

1.1 Solvemate (“We”, “Solvemate”, “us”) operates as a platform where you could train, test, customise and launch your own virtual agent in specific fields by inputting your relevant knowledge.
1.2 The Service is provided by Solvemate website as (“Service”). The trained expert, which can be reached publicly by all the other end users through our website ( (“Site”), is a part of our Service.
1.3 The User (“you”, “User”) is who ever registered an account through our website and/or other end user who accesses and utilises our launched expert on our Site without registration. By registering as a User or simply using our Site as an End User, you agree to be bound by these Terms of Service and the applicable Privacy Policy. All contractual relationships between Solvemate and any User using our Service shall be governed by these Terms of Service until the cancellation of the User account. If you do not agree to these Terms, do not use this Site or any our Service.

2. Registration

2.1 Usually, registration on our website is the precondition to use our Service. The User need to use a current account or to create a new account on Solvemate website to access to our Service.
2.2 The User is responsible for the accuracy of the information necessary for registration. The User is obligated to keep credentials secret and protect them against unauthorised use by third parties. In case of misuse or loss of the credentials or in case of an appropriate suspicion, you must report the same to Solvemate.
2.3 The User must be 13 or older than 13 years old and is capable of entering into legal binding agreement to use our Service in your country of residence.

3. Use of Services

3.1 The User may use the Services after registration.
3.2 We provide the platform but we do not guarantee the accuracy of predicted answers. Any misuse or misleading due to our Service does not subject us to liable for the consequences.
3.3 Suspension of the access to our Service if the continued use of or the registration for the Service,
• may adversely impact the integrity or security of our Service or the content of any other User or customer of Solvemate,
• may subject Solvemate, its affiliates, or any third party to liabilities; or
• may be spam, fraudulent or illegal;
3.4 Unless allowed by these Terms of Service and as permitted by the functionality of the Service, the User agrees,
• not to copy or reproduce our Site or any portion of the Service;
• not to give or sell or otherwise make available our Site or any portion of the Service to anybody else;
• not to look for or access the code of any portion of the Service that we have not expressly published for general use.

4. Cancellation of account

4.1 As a registered User, you have right to cancel your account by contacting Solvemate on:
4.2 Solvemate has right to suspend or delete the account if the User violates the Terms of Service.

5. Prohibited use

5.1 As stated in Section 3, any inappropriate or illegal use, manipulation, or change of the Site and Services is prohibited. It is particularly forbidden to use our Site and/or Service to distribute illegal information and information that infringes third parties’ right.
Furthermore, it is forbidden to
• use temporary e-mail addresses or
• create multiple accounts for disruptive or abusive purposes;

5.2 Solvemate reserves the right to delete any infringing data according to this Section or suspend accounts of any Users that are violating any of these Terms of Service.

6. User’s warranty, responsibility

6.1 The User is responsible for the completeness, accuracy, freshness and legality of the Trained Data provided by him/herself.

7. Limitation of liability

7.1 The User understands and acknowledges that Solvemate will not be liable for any network-related problems attributable to the operation of the Service and that network configuration changes may affect the system's performance. In no event shall Solvemate be liable to the User or any third party for any general, special, indirect, incidental or consequential damages (including indirect, special, punitive, or exemplary damages for loss of business, loss of profits, business interruption, or loss of data) arising out of or connected in any way with the software, any Service rendered hereunder, or this Terms of Service, even if Solvemate has been advised of the possibility of such damages, loss and causes of action (whether in contract, tort including negligence), or otherwise) shall not exceed the total fees paid by the User hereunder during the twelve (12) months immediately preceding the event giving rise to liability. The User agrees that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action accrues, or the cause of action is permanently barred. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, all or a portion of the above limitation may not apply to you.

8. Indemnity

8.1 The User agrees to release, indemnify, defend and hold harmless Solvemate and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorney's fees and expenses, of third parties relating to or arising out of
• your use or misuse of the Services,
• your breach of this Agreement, or
• your infringement upon any intellectual property or other proprietary right of any person or entity.

We may, at our own expense, assume the defense and control of any matter otherwise subject to indemnification by the User. Doing so shall not excuse your indemnity obligations in this Terms of Service. The terms of this paragraph will survive any termination or cancellation of the User account.

9. Data protection

9.1 Following the Privacy Policy published on our website.

10. Intellectual Property Right

10.1 The content published through our Service or website is subject to German copyright and Intellectual property rights. Any use not permitted by German copyright and IP law requires the prior written consent of the provider or their respective owners. This applies in particular to copying, editing, translation, storage, processing and reproduction of contents in databases or other electronic media and systems.
10.2 Contents and rights of third parties are marked as such. The unauthorized reproduction or distribution of individual contents or complete pages is not allowed and punishable. Only the production of copies and downloads for personal, private and non-commercial use is permitted.

11. Jurisdiction

11.1 As Solvemate is based in Germany, German law will apply to all disputes and the interpretation of these Terms of Service. The German courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Service.

12. Modifications of Terms of Service

12.1 The latest version of Terms of Service will always be published on this page (
12.2 Solvemate may revise these Terms of Service from time to time when new features being added to the Service, changes in the law or where we need to clarify our position.
12.3 Solvemate would usually contact you via email or via website notice when there are significant changes being made in our Terms of Service.

Privacy Policy

1. Information Solvemate will collect from the User

1.1 Solvemate (“we”, “us”) collect information through our website ( (“Site”) in several places. In order to use our Service, the User (“you”) will register by providing his/her first name, last name, company name and E-mail address (“Personal Data”). While using our Service to train a virtual agent, the User will provide knowledge and know-how in specific fields in forms of Classes, Features, the relationship between Classes and Features, as well as the feedbacks from the User or other end users who are interactive with our Service (all collecgtive the “Trained Data”).

2. Use of the information

2.1 Solvemate will only transfer or process your Personal Data to third parties if it is required for statutory or legal reasons and/or if it is required in order to offer and implement our Service to you and/or if we have your explicit consent to do so. We shall be entitled to collect, process and use your Personal Data for the purpose of identifying, delimiting and removing malfunctions and errors in the telecommunication systems. If the requirements are met, we may collect, process and use Personal Data that is necessary to uncover any unlawful use of the telecommunication systems and services. In accordance with prevailing legal provisions, we may provide information to criminal prosecution authorities and courts for prosecution purposes. Apart from this, Solvemate will not pass on your Personal Data without your explicit prior consent.
2.2 Trained Data will be used to administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes,
(a) to improve our Service to ensure that content is presented in the most effective manner for you and for your computer; (b) to allow you to participate in interactive features of our Service, when you choose to do so;
2.3 You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use Personal Data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us as set out at the end of this Privacy Policy.

3. Cookies

3.1 Solvemate uses cookies to distinguish you from other users of our Service. This helps us to provide you with a good experience when you browse our Service and also allows us to improve the Service. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes.
3.2 We use cookies to save your login information for future logins to our Site. We also utilize session cookies to enable certain features of the Service, to better understand how you interact with our Service and to monitor aggregate usage by users and web traffic routing on our website. Session cookies are deleted from your computer when you log off from the Service and then close your browser.
You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Service.

4. Use of log files

4.1 Solvemate uses log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track User’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
At Solvemate we collect aggregate traffic statistics, internet protocol addresses, browser types, and internet service providers (ISP) using log files. Traffic statistics include, but are not limited to: referring/exit pages, date/time stamp, clicking patterns and click through rates. These data are used to streamline the User’s experience, improve the products and services provided to users on the Solvemate Website. None of this information, however, is linked to an identifiable individual, and as previously mentioned, is only used in the aggregate.

5. Web analysis with Google Analytics

5.1 This Site uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies, i.e. text files stored on your computer to enable analysis of website usage by you. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. In case of activated IP anonymization on this website, however, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf this website's owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website's operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data by Google. You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by this website. In addition, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following link:

6. Data storage & Security

6.1 The data that Solvemate collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.3 We hereby explicitly notifies you that data protection and data privacy during data transfer via open networks such as the Internet cannot be completely guaranteed under the current state of technology. You understand and acknowledge that the provider can view, in technical terms, the pages stored on the web server and, perhaps, other data stored on such server at any time.

7. Access to the information

7.1 After the cancellation of the account, you have right to require us to delete your Personal Data according to the regulation. You will not have access to your Trained Data and the Trained Data will still be preserved by Solvemate internally only for the purposes stated previously in the section 2.

8. Modifications of our policy

8.1 Any changes Solvemate may make to our Privacy Policy in the future will be posted on this page ( and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

9. Contact

9.1 Any further questions concerning the Data Privacy Provisions are welcomed and should be addressed to:


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