Solve your customers’ requests
in seconds.

Your virtual agent relies on machine learning to lower support costs and resolution time.

Automate your customer support with a virtual agent that provides instant self-service.

It narrows down
the number of possible solutions
by asking smart multiple-choice questions.

FAST ROI

Save costs and solve requests from day one.

After initial training, your virtual agent can handle thousands of requests per hour and earn back your investment within the first month.
SEE MORE FEATURES
sessions    +27%
4576
solutions   +27%
4255
correct    +4%
91%
avg solution time
12 seconds
approach
mobile-first
availability
24 / 7
CUSTOMER SATISFACTION

Help your customers  whenever, wherever
—instantly.

Provide lightning-fast support with high accuracy that’s available around the clock. Your customers will be able to access it from the device of their choice, wherever they want.
SEE EXAMPLES
TECHNOLOGY

Easily integrate
Solvemate into your support flow.

Integrate the virtual agent by adding just six lines of code to your website or app—or simply use our API.
FIND OUT MORE
PROCESS

How a virtual agent works

Asking
Step 01
By asking smart multiple-choice questions, the virtual agent narrows down the number of possible solutions.
Solving
Step 02
The agent asks as long as it needs to get confidence. Once sure about how to solve the user’s problem, it will propose a solution.
Learning
Step 03
Your virtual agent learns from every interaction with a user and gets smarter over time.
TESTIMONIALS

Customer Success Stories

Our customers want quick and easy answers to their questions – around the clock and without waiting. Conventional customer service cannot always do this. With Solvemate, we can solve simple customer requests in seconds - which significantly increases our customer satisfaction.

Daniela Gommert
Innovation Manager @ Sparkasse
See their virtual agent in action!

Solvemate correctly addresses more than 75% of the handled requests in an average time of just 7 seconds. In the UK alone, we’re deflecting +3000 requests every month, with only an hour invested monthly.

Sibylle Jost
VP of Marketing & Sales
SumUp

Solvemate correctly addresses more than 75% of the handled requests in an average time of just 7 seconds. In the UK alone, we’re deflecting +3000 requests every month, with only an hour invested monthly.

Sibylle Jost
VP Marketing & Sales @ SumUp
See their virtual agent in action!

I am consistently impressed by the expertise and dedication of the Solvemate team. They are extremely professional, friendly and quick. Because of their excellent support we were ready to launch our virtual agent within one month.

Katja Neuthe
Head of Services
Formlabs

I am consistently impressed by the expertise and dedication of the Solvemate team. They are extremely professional, friendly and quick. Because of their excellent support we were ready to launch our virtual agent within one month.

Katja Neuthe
Head of Services @ Formlabs
See their virtual agent in action!

Our virtual agent reduced our support volume significantly. Thus, our human agents feel relieved from repetitive tasks and at the same time, our customers get a solution in 11 seconds on average.  Solvemate is win-win for us and our customers.”

Jochen Missel
COO
Hundeland

Our virtual agent reduced our support volume significantly. Thus, our human agents feel relieved from repetitive tasks and at the same time, our customers get a solution in 11 seconds on average. Solvemate is win-win for us and our customers.

Jochen Missel
COO @ Hundeland
See their virtual agent in action!

By using Solvemate, the number of consumer support requests went down by 33%. At the same time I am convinced that we offer an increased service level. After integrating on the website, we now plan to bring the agent to our app!

Patrick Waldhauer
Head of Support
eGym

By using Solvemate, the number of consumer support requests went down by 33%. At the same time I am convinced that we offer an increased service level. After integrating on the website, we now plan to bring the agent to our app!

Patrick Waldhauer
Head of Support @ eGym
See their virtual agent in action!

Our customers want quick and easy answers to their questions – around the clock and without waiting. Conventional customer service cannot always do this. With Solvemate, we can solve simple customer requests in seconds - which significantly increases our customer satisfaction.

Daniela Gommert
Innovation Manager
Sparkasse

See more customer success stories.

FIND OUT MORE