Instant customer service

Exceed your customers' expectations with instant customer service on any device!
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Automate repetitive requests

Your Solvemate virtual agent instantly resolves the majority of requests by actively guiding the user to the right answer.

If a human agent is needed, the user is efficiently routed to the relevant team.

hIGHER ROI

Save costs, increase customer satisfaction and solve requests from day one.

After an initial training, your virtual agent can handle an unlimited amount of requests simultaneously and earn back your investment within the first month.
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sessions    +27%
4576
solutions   +27%
4255
correct    +4%
83%
avg solution time
12 seconds
approach
mobile-first
availability
24 / 7
CUSTOMER SATISFACTION

Provide your customers with the support they deserve whenever, wherever — instantly.

Offer instant support with an >80% accuracy rate that’s available around the clock. Your customers will be able to access it from the device of their choice, wherever they want.
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TECHNOLOGY

Easily integrate
Solvemate into your support flow.

Integration has never been so quick and easy. By adding just six lines of code to your website or app or simply using our API you will be ready to go within no time.
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Want to see Solvemate in action?

We’ll send you a 30sec video showing how Solvemate would look on your website.

PROCESS

How a virtual agent works

Asking
Step 01
By asking smart multiple-choice questions, the virtual agent narrows down the number of possible solutions.
Solving
Step 02
The agent asks as long as it needs to get confidence. Once sure about how to solve the user’s problem, it will propose a solution.
Learning
Step 03
Your virtual agent learns from every interaction with a user and gets smarter over time.
TESTIMONIALS

Customer Success Stories

Our customers want quick and easy answers to their questions – around the clock and without waiting. Conventional customer service cannot always do this. With Solvemate, we can solve simple customer requests in seconds - which significantly increases our customer satisfaction.

Daniela Gommert
Innovation Manager @ Sparkasse

Solvemate correctly addresses more than 75% of the handled requests in an average time of just 7 seconds. In the UK alone, we’re deflecting +3000 requests every month, with only an hour invested monthly.

Sibylle Jost
VP of Marketing & Sales
SumUp

Solvemate correctly addresses more than 75% of the handled requests in an average time of just 7 seconds. In the UK alone, we’re deflecting +3000 requests every month, with only an hour invested monthly.

Sibylle Jost
VP Marketing & Sales @ SumUp

I am consistently impressed by the expertise and dedication of the Solvemate team. They are extremely professional, friendly and quick. Because of their excellent support we were ready to launch our virtual agent within one month.

Katja Neuthe
Head of Services
Formlabs

I am consistently impressed by the expertise and dedication of the Solvemate team. They are extremely professional, friendly and quick. Because of their excellent support we were ready to launch our virtual agent within one month.

Katja Neuthe
Head of Services @ Formlabs

Our virtual agent reduced our support volume significantly. Thus, our human agents feel relieved from repetitive tasks and at the same time, our customers get a solution in 11 seconds on average.  Solvemate is win-win for us and our customers.”

Jochen Missel
COO
Hundeland

Our virtual agent reduced our support volume significantly. Thus, our human agents feel relieved from repetitive tasks and at the same time, our customers get a solution in 11 seconds on average. Solvemate is win-win for us and our customers.

Jochen Missel
COO @ Hundeland

By using Solvemate, the number of consumer support requests went down by 33%. At the same time I am convinced that we offer an increased service level. After integrating on the website, we now plan to bring the agent to our app!

Patrick Waldhauer
Head of Support
eGym

By using Solvemate, the number of consumer support requests went down by 33%. At the same time I am convinced that we offer an increased service level. After integrating on the website, we now plan to bring the agent to our app!

Patrick Waldhauer
Head of Support @ eGym

Our customers want quick and easy answers to their questions – around the clock and without waiting. Conventional customer service cannot always do this. With Solvemate, we can solve simple customer requests in seconds - which significantly increases our customer satisfaction.

Daniela Gommert
Innovation Manager
Sparkasse

See more customer success stories.

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