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We enable brands to deliver quality customer service through meaningful conversations.

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Solvemate blog

November 18, 2021

Why Chatbots Are Key to Customer Service Accessibility

  Accessibility in customer service is no longer nice-to-have, but necessary. Why?

Karen | Chatbot, Product

October 7, 2021

Why Accessibility in Customer Service Is Not Nice-to-Have but Necessary

  Did you know that more than 1 billion people experience disability in the world today? That’s 15% of our population....

Karen | Chatbot

September 2, 2021

Why Most Chatbots Suck (And How to Fix It)

  Ever had a frustrating chatbot conversation when trying to get support from customer service?

Karen | Chatbot

August 5, 2021

How to Create a Better Employee Experience With Low-Code Automation

  Technology is supposed to be a facilitator, but sometimes it feels like a hurdle that needs to be overcome before you...

Karen | Customer Service Automation

June 24, 2021

How to Survive the Busiest Season of the Year With Automation

    Are you already counting down the days to Christmas? We are! As of today (24th June) it’s only 6 more months until...

Karen | Customer Service Automation

May 20, 2021

5 Reasons to Automate Your Customer Service With Chatbots Right Now

  Have you ever struggled to find the right time to automate your customer service? In day-to-day-work while being...

Karen | Chatbot

April 22, 2021

How Voice Will Shape the Future of Chatbots in Customer Service

  While traditional telephones are slowly, but steadily becoming a channel of the past within the next generations of...

Karen | Chatbot

March 29, 2021

How Dynamic Conversational Chatbots Deliver Where Static Flows Fail

  We’ve all had that frustrating experience where clicking through the chatbot flow always led to the wrong answer,...

Karen | Chatbot

March 18, 2021

How to Boost Your Customer Service Experience With Multilingual Chatbots

  Today’s digitally connected world facilitates becoming a global business and opens your products and services to...

Karen | Chatbot

February 18, 2021

How to Enable Meaningful Conversations With Customer Service Automation

  Real face-to-face conversations are a rare occurrence these days. Everything is moving to the digital sphere and...

Karen | Customer Service Automation

January 21, 2021

The Battle of Bots: NLP vs. Multiple-Choice Chatbot

   One bot to serve them all – what a powerful idea! Hold your horses now, this does not mean that chatbots will...

Karen | Chatbot

October 15, 2020

Ultimate Guide to Boost Your Self-Service Strategy

  Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...

Karen | Customer Service

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