Jun 24, 2021 7:52:00 AM
How to Survive the Busiest Season of the Year With Automation
Are you already counting down the days to Christmas? We are! As of today (24th June) it’s only 6 more months until then. The high season for eCommerce customer service departments is approaching at light speed. The question is: Are you ready for it?
Black Friday, Cyber Monday, and then Christmas. It’s the same procedure every year. A season both highly anticipated and highly dreaded by customer service agents. Business will boom, but you know your service department will take the heat. Floods of incoming requests on special offers, availability, orders and returns. You need to lock down your department as early as possible, stock up and get your strategy straight. But are you on the right track?
The time to act is now. Don’t let your support team take the hit again because you let customer service automation slide this year – again. If you want to continuously deliver great service experiences throughout the year without being affected by seasonal peaks, you need to amp up your tech stack.
Make Customers Happy. That’s all.
Customers have the same high demands and expectations as all year long, but this time they will probably be more emotionally and meaningfully engaged with their purchases if it’s that one special offer or a gift for a loved one. This is the time where you simply have to get it all right.
Learn in our webinar how Chilly's Bottles masters any seasonal peak with customer service automation.
Customer service is the biggest lever of CX1 - so use it to make your customers happy! The risk of losing customers because of one bad service experience is simply too high. And you don’t have to do it all by yourself. Human capacities are limited and to handle repetitive requests in a personalized and effective way, you need to step up your automation game.
Onboarding a chatbot before the busy season begins will help you survive it without drowning in tickets. Offering a dynamic self-service solution gives customers what they want: speedy and convenient service 24/7. And it gives your service agents what they need: more time to focus on the high-value and more complex cases. Enjoy the jolly season without getting stressed by the pure amount of tickets, let a chatbot deflect them.
Get Your Guide
To help you master any seasonal high or low, we’ve designed an exclusive eCommerce guide for you. In this guide, you’ll find four top tips to help you get started and prepare for Christmas. The time to automate is now.
1 Forrester (2020), “Customer Service Is The Most Important Lever Of Great Customer Experience”.
Karen takes care of Solvemate's content universe as Marketing Communications Manager. When not writing about chatbots, you will find her watching Danish tv series (Dear Netflix, please talk to DR and add some new ones!), doing (aerial) yoga or trying out every recipe from Yotam Ottolenghi.