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Solvemate blog

May 6, 2021

4 Reasons Why Chatbots are the Perfect Concierges for Hotels

  Having worked for almost 10 years in the hospitality industry on 5 different continents gave me a great insight into...

Andrea | Chatbot

April 22, 2021

How Voice Will Shape the Future of Chatbots in Customer Service

  While traditional telephones are slowly, but steadily becoming a channel of the past within the next generations of...

Karen | Chatbot

April 1, 2021

How to Create a Voice Chatbot

  Machine learning is advancing at an incredible pace these days and it’s hard to keep up with everything. Luckily, we...

David | Chatbot

March 31, 2021

The Next Wave of Customer Service Chatbots

  How it all started   It was 2016 when people started to talk about chatbots. It was the year when Facebook launched...

Jürgen | Chatbot

March 29, 2021

How Dynamic Conversational Chatbots Deliver Where Static Flows Fail

  We’ve all had that frustrating experience where clicking through the chatbot flow always led to the wrong answer,...

Karen | Chatbot

March 18, 2021

How to Boost Your Customer Service Experience With Multilingual Chatbots

  Today’s digitally connected world facilitates becoming a global business and opens your products and services to...

Karen | Chatbot

March 4, 2021

5 Reasons Why Customer Service is Not Considered Strategic - Still

  Many companies today talk about the importance of the customer journey or customer experience (CX). The narrative is...

Sylvia | Customer Service

February 18, 2021

How to Enable Meaningful Conversations With Customer Service Automation

  Real face-to-face conversations are a rare occurrence these days. Everything is moving to the digital sphere and...

Karen | Customer Service Automation

February 4, 2021

How to motivate yourself when you feel down at work

  We all feel unmotivated sometimes. Whether it’s because of simple things like rain when you were just about to start...

Johanna | Customer Service

January 21, 2021

The battle of bots: NLP vs. multiple-choice chatbot

   One bot to serve them all – what a powerful idea! Hold your horses now, this does not mean that chatbots will...

Karen | Chatbot

January 7, 2021

How chatbots are getting smarter with NLP

  This article is going for a deep dive into the technology that makes a great chatbot. How do we build the perfect...

Belal | Chatbot

December 3, 2020

5 customer service trends that will skyrocket your CX in 2021

  Let’s face it: 2020 has been quite an unusual year that nobody could have predicted to turn out like this. Many...

Christian | Customer Experience