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Solvemate blog

April 22, 2020

Why business is ultimately about service

  Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...

Jonas | Customer Experience

April 16, 2020

Thinking about getting a customer service chatbot? Read this first.

  It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...

Anna | Chatbot

April 9, 2020

Live chat vs chatbot: Which one delivers a better service experience?

  In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...

Sara | Customer Experience

April 1, 2020

How to hire and retain talented customer service staff

  Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...

Anna | Customer Service

March 25, 2020

How to deliver stellar customer service with a remote team

  Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.

Sara | Customer Service

March 19, 2020

Want to design a world-class customer service chatbot? Not without UX testing!

  Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...

Linh | Chatbot

March 10, 2020

The ultimate guide to customer onboarding

  People don’t buy products—they buy relationships.  

Sara | Customer Experience

March 4, 2020

5 ways to fix customer service (from a HR manager’s perspective)

  We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Bengi | Customer Service

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Service

February 5, 2020

3 reasons your service team will love service chatbots

  By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...

Sara | Chatbot

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service

January 27, 2020

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

  Working in customer service - it's not for everybody. Being a customer? Also not for everybody. 

Sara | Customer Experience