Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
We enable brands to deliver quality customer service through meaningful conversations.
Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...
In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...
People don’t buy products—they buy relationships.
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...
Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...
Working in customer service - it's not for everybody. Being a customer? Also not for everybody.
