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Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.
Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...
Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...
In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
