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Solvemate blog

March 19, 2020

Want to design a world-class customer service chatbot? Not without UX testing!

  Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...

Linh | Chatbot

March 10, 2020

The ultimate guide to customer onboarding

  People don’t buy products—they buy relationships.   We’re particularly proud of the relationships we have with our...

Sara | Customer Experience

March 4, 2020

5 ways to fix customer service (from a HR manager’s perspective)

  We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Bengi | Customer Service

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Service

February 5, 2020

3 reasons your service team will love service chatbots

  By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...

Sara | Chatbot

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service

January 27, 2020

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

  Working in customer service - it's not for everybody. Being a customer? Also not for everybody. 

Sara | Customer Experience

December 17, 2019

Don’t drop the ball: Reliable 3rd Party Integrations

  Solvemate, like most technology companies, does not only provide a service powered by its software, but it connects...

Alex | Customer Service Automation

December 12, 2019

Cheat sheet: 10 Best customer service techniques for your team

  People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...

Sara | Customer Service

December 4, 2019

Rock these 6 customer service trends in 2020

  No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020? 

Sara | Customer Service

November 27, 2019

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

  Online shops, time to brace yourselves - it’s that time of the year again.

Anna Maria | Customer Service

November 20, 2019

Customer service chatbots: dos & don’ts for eCommerce companies

  Chatbots are the solution to a lot of the problems present in many customer service organisations. In particular,...

Lucille | Chatbot