Mar 10, 2022 9:00:00 AM
Setting a New Industry Standard in Data-driven Conversational Customer Service
Today, I am very proud to announce that Solvemate is now a part of Dixa.
Building and growing Solvemate over the last 6 years has been an incredible journey. It all started with a phone call from my father. He asked for help to fix a mysterious IT issue. I noticed that the fastest way to nail down the problem was to ask multiple-choice questions.
Solvemate was built around asking the right questions, at the right time. Since 2015, our technology has helped over 20,000,000 people find solutions quicker than any other service automation provider on the market. We apply machine learning to actively guide people to the right answer, with the same multiple-choice principle that helped me to help my father.
Now, years later, customers don’t have to wait for an answer, and companies don’t have to deal with the same queries over and over again. The result? A lot of time saved for consumers looking for quick answers to their very specific questions and a lot of time gained for customer service agents so they can deliver the quality customer service they strive to achieve every day.
Our Vision for Solvemate
Solvemates core purpose from day one has been to save people’s time. Over the years, Solvemate made a lot of progress helping both customers and agents do just that. We created the Solvemate Contextual Conversation EngineTM which offers customers the fastest, most reliable answers on the market today. It uses the power of conversational AI and ultimately prevents chatbot frustration. For those conversations that need a human touch in the customer’s service journey, we established partnerships with all major customer service technology providers, including Dixa, to enables smooth conversational handovers, with all the information and insights an agent needs, to continue helping customers and improving agent productivity.
As we built Solvemate's platform, our vision was also to create a company culture where our team could thrive. Over time, and with the help of all colleagues, we built and live this great culture, every day.
Why This Acquisition Makes Sense
Our Big Hairy Audacious Goal (BHAG) is still to “Solve 1 million customer requests per day”. Being a part of the Dixa Family with other great technology companies such as Miuros and Elevio means that we are entering into rocket-like acceleration to achieve that goal. With Dixa’s resources, its great technology and the obvious synergies within the Dixa Family, growth is unlimited.
Setting a New Standard for the Customer Service Industry
Driven by a need amongst service teams to connect to customers with intelligence, empathy, and the right information, this combination of technologies will set a new standard in data-driven conversational customer service, giving brands the toolkit they need to utilize data on a new scale for automation, measurement and analytics.
In other words, we have integrated with all the major CRM / CaaS Systems and I can say: Dixa is by far the most advanced product on the market. The combination of Solvemate, Miuros, Elevio and Dixa is the world's best and complete product offering. It is setting a new standard. Fasten your seatbelts, here we come! 🚀
What this Means for Customers
For existing customers, nothing will change. We will continue to deliver an outstanding product and service. For future customers it means that customer service teams can create personalized, automated and agent-led meaningful conversations with their customers to get them the answers they seek. And they can do so from one seamlessly integrated toolbox. Like this customer service teams can then do what they do best: deliver exceptional service that exceeds customer expectations, drives loyalty and grows lifetime customer value. And save people’s time.
I want to first and foremost thank my awesome current and former Solvemate colleagues for their extraordinary passion, their commitment, their endurance and brain power. They are the people who have built our world-class automation product and deserve the praise!
Further, I want to thank our customers for the constant feedback to our product and the great reviews - we are proud to serve you and grow together.
Ultimately, I want to thank everyone who has contributed to Solvemates success in the past years. It has been an exciting ride so far and I am more than thrilled to continue our journey with the best partner I could imagine to elevate our technology to the next level: Dixa.
Erik Pfannmöller is the CEO and one of the founding members of Solvemate. He is a serial entrepreneur with a deep passion for AI and Software. Erik started out as a professional sportsman in white water canoe slalom. His sports endeavors culminated in becoming World Champion in 2007. In 2015 he founded and became CEO of Solvemate. Prior to Solvemate, Erik founded an eCommerce platform.