May 2, 2019 11:00:00 AM
Solvemate launches on Freshworks Marketplace
If you are a Freshdesk customer in need of automating repetitive customer service requests - look no further.
Solvemate has partnered with Freshworks by launching the Solvemate-app in the Freshworks Marketplace, a world leading app store for B2B software solutions.
The new integration resolves a common pain point of Freshdesk users - by reducing redundant ticket count and improving first contact response. Now, you can easily connect Solvemate to your existing Freshdesk CRM stack, allowing for better customer service, improved customer experience - and saved costs.
"Automation is in the vanguard of customer service" says Anand Venkatraman, VP of Partnerships at Freshworks. "By automating incoming requests, our joint customers can spend more time on what really matters: fostering a better customer experience that leads to longer lasting relationships."
Not yet familiar with Solvemate? Solvemate is a SaaS platform for customer service automation, with fastest and highest resolution rates in the industry.
To Freshdesk customers, Solvemate's API integration offers:
An automatic ticket handover directly to your Freshdesk helpdesk - no human agents involved at any stage
The chatbot handles & resolves all the repetitive requests - less tickets on your team's plate
Increased customer satisfaction - provide answers in less than 18 seconds instead of "1-5 business days"
Less workload for your service agents - your team works only on important, complex cases requiring empathy and advanced problem solving skills.
Sounds promising? Here's how the integration works:
Solvemate automatically creates a ticket in Freshdesk, if the request cannot be solved by the chatbot (f.ex. customer wants to speak to a human)
Freshdesk's contact fields get updated when your customer interacts with Solvemate’s chatbots. And you can easily map fields during setup!
Along with the ticket, Solvemate's Freshworks API integration transfers a dialogue transcript, with all the questions and answers provided by the end-customer and the chatbot interface.
Basically, the Solvemate app acts like a funnel - letting through only the hard cases requiring human assistance. What's not to love?
The First 10 Freshdesk customers get free premium onboarding. Get in touch!
Sara is a former Solvemate. She’s really into chatbots, and improving customer experience. When she’s not writing about customer service automation, she’s an Italo-disco singer and a devoted housekeeping nerd. Hailing originally from snowy Finland, the Berlin winters leave her cold (pardon the pun).