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While traditional telephones are slowly, but steadily becoming a channel of the past within the next generations of...
Machine learning is advancing at an incredible pace these days and it’s hard to keep up with everything. Luckily, we...
How it all started It was 2016 when people started to talk about chatbots. It was the year when Facebook launched...
We’ve all had that frustrating experience where clicking through the chatbot flow always led to the wrong answer,...
Today’s digitally connected world facilitates becoming a global business and opens your products and services to...
One bot to serve them all – what a powerful idea! Hold your horses now, this does not mean that chatbots will...
This article is going for a deep dive into the technology that makes a great chatbot. How do we build the perfect...
Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...
The customer service chatbot market is still growing and finding its place in the world.
Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...
During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...
It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...
