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One bot to serve them all – what a powerful idea! Hold your horses now, this does not mean that chatbots will...
This article is going for a deep dive into the technology that makes a great chatbot. How do we build the perfect...
Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...
The customer service chatbot market is still growing and finding its place in the world.
Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...
During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...
It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...
Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...
By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...
Chatbots are the solution to a lot of the problems present in many customer service organisations. In particular,...
Many companies are interested in leveraging AI for their business, in particular for automating their customer...
