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Accessibility in customer service is no longer nice-to-have, but necessary. Why?
Working as a solution consultant in the AI & customer service automation space, I get the pleasure to talk to large...
Did you know that more than 1 billion people experience disability in the world today? That’s 15% of our population....
Ever had a frustrating chatbot conversation when trying to get support from customer service?
Chatbots have become a ‘must have’ item for most companies wanting to offer an ‘always on’ interactive element to...
Have you ever struggled to find the right time to automate your customer service? In day-to-day-work while being...
Having worked for almost 10 years in the hospitality industry on 5 different continents gave me a great insight into...
While traditional telephones are slowly, but steadily becoming a channel of the past within the next generations of...
Machine learning is advancing at an incredible pace these days and it’s hard to keep up with everything. Luckily, we...
How it all started It was 2016 when people started to talk about chatbots. It was the year when Facebook launched...
We’ve all had that frustrating experience where clicking through the chatbot flow always led to the wrong answer,...
Today’s digitally connected world facilitates becoming a global business and opens your products and services to...
