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Solvemate blog

November 18, 2021

Why Chatbots Are Key to Customer Service Accessibility

  Accessibility in customer service is no longer nice-to-have, but necessary. Why?

Karen | Chatbot, Product

November 4, 2021

We Need a Chatbot. Where Do We Start?

  Working as a solution consultant in the AI & customer service automation space, I get the pleasure to talk to large...

Chris | Chatbot

October 7, 2021

Why Accessibility in Customer Service Is Not Nice-to-Have but Necessary

  Did you know that more than 1 billion people experience disability in the world today? That’s 15% of our population....

Karen | Chatbot

September 2, 2021

Why Most Chatbots Suck (And How to Fix It)

  Ever had a frustrating chatbot conversation when trying to get support from customer service?

Karen | Chatbot

June 10, 2021

B2C vs. B2B: How Many Chatbots Does Your Company Really Need?

  Chatbots have become a ‘must have’ item for most companies wanting to offer an ‘always on’ interactive element to...

Erik | Chatbot

May 20, 2021

5 Reasons to Automate Your Customer Service With Chatbots Right Now

  Have you ever struggled to find the right time to automate your customer service? In day-to-day-work while being...

Karen | Chatbot

May 6, 2021

4 Reasons Why Chatbots are the Perfect Concierges for Hotels

  Having worked for almost 10 years in the hospitality industry on 5 different continents gave me a great insight into...

Andrea | Chatbot

April 22, 2021

How Voice Will Shape the Future of Chatbots in Customer Service

  While traditional telephones are slowly, but steadily becoming a channel of the past within the next generations of...

Karen | Chatbot

April 1, 2021

How to Create a Voice Chatbot

  Machine learning is advancing at an incredible pace these days and it’s hard to keep up with everything. Luckily, we...

David | Chatbot

March 31, 2021

The Next Wave of Customer Service Chatbots

  How it all started   It was 2016 when people started to talk about chatbots. It was the year when Facebook launched...

Jürgen | Chatbot

March 29, 2021

How Dynamic Conversational Chatbots Deliver Where Static Flows Fail

  We’ve all had that frustrating experience where clicking through the chatbot flow always led to the wrong answer,...

Karen | Chatbot

March 18, 2021

How to Boost Your Customer Service Experience With Multilingual Chatbots

  Today’s digitally connected world facilitates becoming a global business and opens your products and services to...

Karen | Chatbot