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Solvemate blog

December 3, 2020

5 customer service trends that will skyrocket your CX in 2021

  Let’s face it: 2020 has been quite an unusual year that nobody could have predicted to turn out like this. Many...

Christian | Customer Experience

June 11, 2020

Why bad reviews are essential for your business

  You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...

Malene | Customer Experience

April 22, 2020

Why business is ultimately about service

  Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...

Jonas | Customer Experience

April 9, 2020

Live chat vs chatbot: Which one delivers a better service experience?

  In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...

Sara | Customer Experience

March 10, 2020

The ultimate guide to customer onboarding

  People don’t buy products—they buy relationships.  

Sara | Customer Experience

January 27, 2020

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

  Working in customer service - it's not for everybody. Being a customer? Also not for everybody. 

Sara | Customer Experience

November 15, 2019

4 ways customer service chatbots will transform your service experience

  In today’s digital business - experience is everything.     When selling any product, you need to consider your...

Sara | Customer Experience

September 30, 2019

What everyone should know about customer experience

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Sara | Customer Experience

June 10, 2019

Boost your customer experience with AI

  After several years of hype, is AI finally starting to make an impact on customer service? And are chatbots truly...

Sara | Customer Experience

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