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Solvemate blog

July 8, 2021

Kindness Is a Foundation: How To Build A Kind Culture

  When we think of kindness, we rarely associate it with business but what if I told you that kindness is the bedrock...

Evan | Customer Service

March 4, 2021

5 Reasons Why Customer Service is Not Considered Strategic - Still

  Many companies today talk about the importance of the customer journey or customer experience (CX). The narrative is...

Sylvia | Customer Service

February 4, 2021

How to Motivate Yourself When You Feel Down at Work

  We all feel unmotivated sometimes. Whether it’s because of simple things like rain when you were just about to start...

Johanna | Customer Service

November 26, 2020

5 Ways to Boost Remote Service Agents’ Productivity

  This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...

Adrien Lemaire | Customer Service

November 5, 2020

Beyond Agile: Empowering Customer Care

  When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...

Alexander | Customer Service

October 15, 2020

Ultimate Guide to Boost Your Self-Service Strategy

  Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...

Karen | Customer Service

October 1, 2020

How Developing a Great Engineering Culture Helps Improve Customer Service

  It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...

Bogdan | Customer Service

August 20, 2020

6 Things We Learned Shadowing Customer Service Agents

  Customer service is close to our heart. Both support agents and customers are at the core of what we do. 

Karen | Customer Service

July 23, 2020

How Retailers Can Reduce Customer Service Enquiries During Peak Season

  Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...

Laura Physicks | Customer Service

June 18, 2020

Why Omnichannel Customer Service Is Flawed & What You Can Do About It

  Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...

Sara | Customer Service

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Customer Service

May 20, 2020

6 reasons why customer service agents are everyday heroes

  Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.   

Anna | Customer Service

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