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When we think of kindness, we rarely associate it with business but what if I told you that kindness is the bedrock...
Many companies today talk about the importance of the customer journey or customer experience (CX). The narrative is...
We all feel unmotivated sometimes. Whether it’s because of simple things like rain when you were just about to start...
This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...
When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...
Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...
It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...
Customer service is close to our heart. Both support agents and customers are at the core of what we do.
Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...
Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.
