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Many companies today talk about the importance of the customer journey or customer experience (CX). The narrative is...
Real face-to-face conversations are a rare occurrence these days. Everything is moving to the digital sphere and...
We all feel unmotivated sometimes. Whether it’s because of simple things like rain when you were just about to start...
One bot to serve them all – what a powerful idea! Hold your horses now, this does not mean that chatbots will...
This article is going for a deep dive into the technology that makes a great chatbot. How do we build the perfect...
Let’s face it: 2020 has been quite an unusual year that nobody could have predicted to turn out like this. Many...
This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...
Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...
When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...
Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...
It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...
Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...
