Solvemate is a SaaS platform for customer service automation.
With Solvemate, offering 24/7 customer service is right at your fingertips. Let’s wave the old world goodbye.
Sibylle Jost
VP Marketing & Sales SumUp
Maximilian Fischer
Customer Service Manager eGym
Katja Neuthe
Head of Services Formlabs
Daniela Gommert
Medialer Vertrieb Berliner Sparkasse
Andreas Lehmann
Head of Service Operations Contorion
Jochen Missel
COO Hundeland
Why Solvemate?
Less repetitive requests and frustration, more relationship building. Solvemate helps you discover the true power of self-service.
Solvemate clients reach an average self-service rate of 83% in less than three months. That’s a lot of solved requests, avoided frustration - and happy customers.
Slow, complex, inefficient, expensive.
The new way of service:
Quick, simple, accurate.
Your customers get tired of waiting.
No queues, always available.
24/7/365.
Same requests over and over again.
No frustration.
Just instant customer service.
How does it work?
Dynamic learning means better solutions. With a diagnostic approach and machine learning, Solvemate asks the right questions at the right time.
Solvemate is easy to use from the get-go. Just map your questions, upload content and train - our algorithm will do the rest. You’ll see results & happy customers from day one.
Solvemate plays nice and works with the tools and services you already use every day. In situations where your virtual agent can’t help, it will create a CRM ticket or connect to live-chat.
Analyse where your customers experience problems so you understand how you can improve your virtual agent and your overall customer experience.
Get a short video previewing how Solvemate looks on your website. No obligations, no strings attached, 100% free.
