Go beyond the chatbot hype and boost your customer service with automation to improve your CX.
We enable brands to deliver quality customer service through meaningful conversations.
Find the plan that suits your needs. Simple and predictable pricing - we’ve got you covered.
We empower your customer service department with automation and insights to provide the right help at the right time for your customers. The Solvemate Contextual Conversation EngineTM enables you to deliver exceptional service which exceeds customer’s expectations, drives loyalty and grows lifetime customer value.
Customer Service Manager
Customers expect real time, always-on service. Our platform enables you to engage with customers at any time so they can find the answers they need when they want them. Solvemate allows you to offer service that never sleeps.
Let automation handle the repetitive requests. Not your agents. Reduce their redundant work and let them focus on the requests that matter. Through handovers, reassigning can be avoided by routing tickets to the right agent. With automation, you can manage intra-day, weekly or seasonal peaks better without stressing your agents.
Our platform helps you to use customer insights to improve your customers’ self-service experience on your own. Our team can also help guide you with industry specific best practices every step of the way. Our platform gives you and your team the autonomy you want and need to configure highly personalized, automated conversations.
Jochen Missel, COO
AlphaPet Ventures GmbH
Less repetitive requests and frustration, more relationship building. Solvemate helps you discover the true power of self-service.
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