<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=275133924453494&amp;ev=PageView&amp;noscript=1">

Solvemate vs Certainly

In the market for a customer service automation platform or chatbot and wondering how Solvemate compares to Certainly? We’ve gathered some insight and information we hope will help you on your buying journey.

Certainly_Logos@2x

Happy Solvemate Customers

Key Differences

There are a number of differences between Solvemate and Certainly. Here are the top 3 general considerations. Book a demo to learn how Solvemate can help your company meet its specific goals.

1
Personalization

Incorporate user system insights as well as context questions and authentication to offer highly personalized chatbot conversations.

2
Reporting

Solvemate gives you powerful reporting on operational metrics, CSAT and performance KPIs, including self-service rate so you can improve over time.

3
Time to Value

Solvemate product is stable, reliable and gives accurate results - the Solvemate chatbot doesn’t go down or take months to ramp up and learn. We offer real chatbot value within weeks of going live.

At a glance …

Solvemate
Certainly
Functionality
Chatbot configuration
Speed and ease of deployment
NLP and Dynamic Decision Tree AI
Omni-channel (Chatbot, Facebook Messenger, Email and Mobile)
Ease of creating conversations and workflow
Versioning (Impact of changes)
Integrations with CRM platforms
tick
tick
tick
EMAIL Planned
tick
tick
tick
tick
LIMITED
cross
tick
LIMITED
cross
tick
Personalization
Complete user Authentication
Leverage user data
Contextual personalization
tick
tick
tick
cross
cross
cross
Customer Value
Chatbot solution accuracy
Proven outcomes with two dozen metric-based examples
45 day time to value
30-45 DAYS
tick
tick
3-4 MONTHS
cross
tick
Enterprise Scale
Defined results and outcomes
Security and reliability
Role-based access
tick
tick
tick
cross
LIMITED
cross

Reference: Apprize360

How is Solvemate Different?

The Solvemate Contextual Conversation Engine™is what really sets our chatbot technology apart from the rest. Our approach to conversation logic allows your chatbot to learn more quickly, integrate more easily and resolve customer requests faster and more reliably than any other chatbot on the market giving you the best time to value.

 

In addition to getting great technology from us, we offer you our exceptional customer success team. From initial set up and launch to quarterly business reviews, we’ve got you covered. We want you to be wildly successful with Solvemate. Check out our customer reviews on G2 and Capterra to hear directly from our customers.

how-is-solvemate-different

What Our Customers Say

“Game Changer!”
“From the sales conversations, then on to the ongoing partnerships the communication and support has been something I’ve never seen before. A really really engaging bunch of people who just want to work together to meet the same goals.”
“The best solution to fast and good customer experience!”
“If I can put the amazing people working at Solvemate aside, and focus on the best things about the app, the best thing about Solvemate would be the flexibility to make the bot suitable for your requirements.”
“It’s Worthy!”
“Awesome staff, great product, customisation options and features that can be created just for your personal use.”
“Great support in setting up the bot so quickly.”
What do you like best? “Customer Success Manager”, “Reactivity of the team”, “Quality of the deliverables.”
lightbulb icon

What’s Next?

Start your free Solvemate trial

Try Solvemate for yourself.

Check out our pricing

View all options and full feature list.

Still have questions?

Our reps will be happy to help!