How is Solvemate different?
Solvemate uses smart, multiple-choice questions that actively guide the user to the right answer. With a diagnostic approach and advanced machine learning algorithms, Solvemate has a much higher accuracy than the virtual agents you find elsewhere.
Does Solvemate use NLP / NLU?
No, because NLP / NLU (Natural Language Pattern & Natural Language Understanding) technologies are not optimal for solving customer requests - fast. Typing and formulating questions in a way that is understandable to AI is time consuming and often frustrating. Combining multiple-choice questions with machine learning provides a much faster and more accurate resolution rates.
Where can I see more features?
What is an API Audit?
With an API audit, we allow Enterprise customers to audit our API for your security compliance.
How do I integrate Solvemate into my website / app / etc?
Solvemate is API-first and can be integrated into any digital experience where you interact with your customers. For a detailed overview of how to integrate Solvemate, check out our product page
What is a handover to an agent via email / chat?
If your customer does not feel satisfied or the virtual agent decides it’s necessary, the request will be handed over to a human agent.
Email means that we either send you an email or create a support ticket, including the option for your customer to leave text comments.
Chat handover means that we can directly connect your agent into the conversation to start a chat. Please note that only some chat providers are able to add external APIs to their conversations. This option is only available for Professional, Custom and Growth plans.
What are routines?
Routines in Solvemate enables your organisation to resolve requests that require customer-specific information. Let's say your customer would like to find out where their order is, or know their current balance—routines allow you to ask the customer for the required information and return to them with the correct answer, without any human interaction.
What is a conversation?
When one of your visitors interacts with your virtual agent to get help, we call it a conversation. However, we only count the conversations in which your visitors get a solution proposed by the engine.
How do I sign up?
What happens when I reach the limits of my plan?
If you reach the limits, then overage fees are applied. There is no limit in the usage, but we’ll be in touch to discuss the plan that fits you best.
What is algorithm-lead content improvements?
Solvemate detects improvement potential in your virtual agent and supports you in improving your virtual agent. Our algorithms detect gaps in the virtual agent’s knowledge and suggests new knowledge that should be trained in order to serve your customers better.
What is success management?
Success management means that we will be there with you every step of the way, to make you successful. We provide the support you need to take your virtual agent live and make it part of your support workflow. From there on we provide email support and regular online meetings. On Growth & Custom plans, you'll have a dedicated customer success manager at Solvemate, and we set up frequent meetings to continuously help you improve your customer’s experience. If you are low on resources from your side, we also offer professional onboarding packages to help you make the most of your virtual agent in the first weeks and months.
Can Solvemate connect to my CRM software?
We can integrate with any modern CRM software. If you have your own CRM or special requirements, please get in touch
to evaluate your specific needs
Who needs a user account?
Your employees that need access to train or analyze your virtual agent through our web application will need a user account.
What are the available SLAs?
||Support – Severity: Critical
||Support – Severity: High
||Support – Severity: Low
* all hours are business hours and subject to the terms of your service order